Engineering Manager - Government Cloud

Responsibilities

• Manage an engineering team of 3-6 infrastructure and software engineers responsible for the technical ownership of our Government Cloud offering.
• Support the growth and development of engineers across all levels of experience through regular feedback, coaching and mentorship.
• Work with colleagues across GTM, CS, and Security to plan and prioritize the projects that get us to authorization and keep us there, helping break them down into manageable tasks and milestones.
• Facilitate useful communication between your team, other Product & Engineering teams, and other departments at Tines, acting as a key stakeholder in product features beneficial to our Public Sector customers.
• Enable your team to act as the ultimate point of escalation for technical issues in our government environments, including directly engaging with Public Sector prospects and customers where necessary.
• Contribute to technical discussions, while preserving autonomy for engineers.
• Help make our engineering processes effective and efficient, including the change control and review practices a compliance-regulated environment depends on.
• Work on attracting and recruiting great engineers to our team.
• Foster a culture of inclusion, ambition, and collaboration.
• Maintain technical familiarity through direct work on smaller, lower-priority engineering tasks.

Projects

• Designing the infrastructure-as-code library for GovCloud customer provisioning.
• Building the CI/CD pipeline that promotes container images from development through staging to GovCloud production, with vulnerability scanning gates and change control documentation baked into the workflow.
• Creating operational runbooks for customer provisioning, incident response, patching, and disaster recovery that satisfy our assessment requirements.
• Setting up monitoring dashboards and alarms that feed into a Tines tenant for automated incident triage — using our own product to operate our government infrastructure.
• Building IAM structures and permission boundaries that let engineers deploy and debug in production while maintaining least-privilege access required for compliance.
• Monitoring, scaling, and operating data services like OpenSearch in production — managing indexes and retention, tuning for performance, and building in-product tooling that surfaces cluster health and observability to the team.
• Collaborating with our Product and Design teams to enable compliance-specific product features like smart card authentication and DNS security extensions.
• Writing documentation that helps the broader engineering team understand how to build and test features in a compliance-regulated environment.