Engineering Manager (Communications Team)

About the role

Bestow is a leading vertical technology platform serving some of the largest and most innovative life insurers. Our platform unifies the fragmented, legacy value chain, enabling carriers to launch products in weeks instead of years. Carriers choose us to scale and operate at unprecedented speed, powered by AI and automation.

Responsibilities

• Lead a team of Backend Software Engineers responsible for Bestow's communications infrastructure, the Document Creation Service and Notification Service.
• Partner with Product Managers, Compliance, Legal, and our external delivery partners to develop and support solutions that power document generation, regulatory disclosures, and multi-channel customer communications across the platform.
• Collaborate with teams across Bestow to plan and execute the product roadmap.
• Own the document generation pipeline including templating, PDF rendering, carrier-and product-specific document configuration, and template lifecycle management.
• Lead multi-channel notification delivery across email, SMS, and physical mail, including third-party provider integrations (e.g., Lob, SendGrid, Twilio), delivery status tracking, and webhook handling.
• Build compliance-driven communications infrastructure for regulatory disclosures, required notices, document verification, and end-to-end audit trails for document delivery.
• Implement delivery observability including exposure of delivery failures in data feeds, idempotent retries, and custom monitoring/eventing for template processing.
• Drive operational improvements including carrier template onboarding automation, reducing manual intervention, and streamlining the document-to-delivery lifecycle.
• Balance technical excellence with business objectives, demonstrating sound judgment when making technical trade-offs, and communicate complex technical concepts clearly to both technical and non-technical stakeholders.

Requirements

• Bachelor's Degree or equivalent experience required.
• 8+ years professional experience in the software industry, with at least 3 years of management experience while keeping your coding skills strong.
• Professional experience with Go preferred.
• Comfortable using Docker for local software development.
• Familiar with modern, scalable system architectures (load balancing, horizontal scaling, etc.).
• Experience with PostgreSQL or other relational databases (comfortable writing ANSI SQL).
• Familiar with API design tools/languages (Protocol Buffers, Swagger, OpenAPI, etc.).
• Cloud computing & Kubernetes (or similar container orchestration) preferred.

Qualifications

• Technical Aptitude; Fluency in programming, attention to detail, planning, understanding requirements, verification, Architecture Design.
• Deep understanding of the entire software development lifecycle, including feature inception, system maintenance, continuous integration and release strategies, and GenAI developer tooling.
• Ability to track key metrics and consistently meet established Service Level Agreements (SLAs).
• Ability to understand complex technical problems and identify areas of risk.
• Ability to go deep technically when necessary—you should be able to contribute changes to the team's codebases at any time.

Skills

• Technical Leadership
• Communications Architecture & Integration
• Team Development
• Strategic Vision

Benefits

• Competitive salary and equity based on role.
• Policies and managers that support work/life balance, like our flexible paid time off and parental leave programs.
• 100% paid-premium option for medical, dental, and vision insurance.
• Lifestyle stipend to support your physical, emotional, and financial wellbeing.
• Flexible work-from-home policy and open to remote.
• Remote and WFH options, as well as a beautiful, state-of-the-art office in Dallas’ Deep Ellum, for those who prefer an office setting.
• Employee-led diversity, equity, and inclusion initiatives.

Pay

Details TBD.

Schedule

Details TBD.