Engineering Manager

Responsibilities

• Lead Execution: Own the day-to-day agile development processes of the enablement squad. Successfully prioritize deliverables, manage planning, and resolve blockers to maintain high team productivity.
• Nurture and Develop Talent: Directly manage, mentor, and grow a hybrid team of full-time software engineers and contractors. Provide clear performance standards, support technical skill development, and guide career pathing.
• Partner with Business Stakeholders: Collaborate closely with corporate departments to deeply understand their workflows, and translate ambiguous operational requests into clear, structured, and phased integration specifications.
• Deliver on AI Automations: Lead the implementation of robust, testable, and maintainable AI-driven integrations utilizing centralized platform primitives (agent orchestration, LLM gateways, and IAM guardrails).
• Champion Engineering Excellence: Enforce high-quality development practices on your team, including rigorous code reviews, automated testing, and comprehensive system documentation.
• Manage Operational Metrics: Monitor and optimize integration-specific metrics (e.g., API latency, token consumption, and automation success rates). Establish necessary logging, telemetry, and sustainable incident support processes.
• Bridge Communication Gaps: Drive clear and concise business and technical discussions, writing high-quality project plans, technical specifications, and postmortems to keep both engineering and non-technical partners aligned.

Requirements

• Technical Background: 8+ years of software engineering experience, with a solid understanding of software design patterns, APIs, and modern cloud backend architectures.
• People Management Experience: 3+ years of experience directly managing software engineering teams, with a track record of hiring, developing, and motivating engineering talent.
• Familiarity with the AI/LLM Ecosystem: Practical understanding of building applications using Generative AI, including prompt orchestration, retrieval-augmented generation (RAG), LLM APIs, and vector databases.
• Operational Execution Skills: Proven ability to manage a team's backlog, protect developers from over-commitment, make resource trade-offs, and predictably ship software.
• Experience with Hybrid Team Models: Demonstrated capability in directing and reviewing the work of both internal FTEs and external agency contractors, ensuring quality standards remain high.
• Strong Communication & Stakeholder Empathy: Excellent written and verbal communication skills, with a proven ability to translate complex technical constraints into clear business terms for stakeholders.
• Security & Compliance Awareness: Solid understanding of data security concepts, specifically managing secure IAM permissions, protecting data privacy, and shielding PII.

Qualifications

• Perks That You Need To Know About: Participation in our incentive programs (which may include eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, and recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance.

Skills

• Collaboration
• Leadership
• Communication
• Project Management
• Technical Design
• AI/LLM Development
• Operational Efficiency
• Team Management

Benefits

• Paid Vacation
• Holidays
• Sick Time
• Parental Leave
• Recharge Leave
• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) Plan
• Flexible Spending Accounts (FSAs)
• Commuter Program
• Life Insurance
• Disability Insurance
• Maven (Support System for New Parents)
• Carrot (Fertility Benefits)
• UrbanSitter (Caregiver Referral Network)
• Employee Assistance Program
• Pet Insurance

Pay

Competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees' lives and careers.

Schedule

Full-time position.