Engineering Manager

Responsibilities

• Lead Execution: Own the day-to-day agile development processes of the enablement squad. Successfully prioritize deliverables, manage planning, and resolve blockers to maintain high team productivity.
• Nurture and Develop Talent: Directly manage, mentor, and grow a hybrid team of full-time software engineers and contractors. Provide clear performance standards, support technical skill development, and guide career pathing.
• Partner with Business Stakeholders: Collaborate closely with corporate departments to deeply understand their workflows, and translate ambiguous operational requests into clear, structured, and phased integration specifications.
• Deliver on AI Automations: Lead the implementation of robust, testable, and maintainable AI-driven integrations utilizing centralized platform primitives (agent orchestration, LLM gateways, and IAM guardrails).
• Champion Engineering Excellence: Enforce high-quality development practices on your team, including rigorous code reviews, automated testing, and comprehensive system documentation.
• Manage Operational Metrics: Monitor and optimize integration-specific metrics (e.g., API latency, token consumption, and automation success rates). Establish necessary logging, telemetry, and sustainable incident support processes.
• Bridge Communication Gaps: Drive clear and concise business and technical discussions, writing high-quality project plans, technical specifications, and postmortems to keep both engineering and non-technical partners aligned.

Requirements

• Technical Background: 8+ years of software engineering experience, with a solid understanding of software design patterns, APIs, and modern cloud backend architectures.
• People Management Experience: 3+ years of experience directly managing software engineering teams, with a track record of hiring, developing, and motivating engineering talent.
• Familiarity with the AI/LLM Ecosystem: Practical understanding of building applications using Generative AI, including prompt orchestration, retrieval-augmented generation (RAG), LLM APIs, and vector databases.
• Operational Execution Skills: Proven ability to manage a team's backlog, protect developers from over-commitment, make resource trade-offs, and predictably ship software.
• Experience with Hybrid Team Models: Demonstrated capability in directing and reviewing the work of both internal FTEs and external agency contractors, ensuring quality standards remain high.
• Strong Communication & Stakeholder Empathy: Excellent written and verbal communication skills, with a proven ability to translate complex technical constraints into clear business terms for stakeholders.
• Security & Compliance Awareness: Solid understanding of data security concepts, specifically managing secure IAM permissions, protecting data privacy, and shielding PII.

Perks

• Participation in our incentive programs (which may include eligible cash, equity, or commissions).
• Paid vacation, holidays, sick time, parental leave, and recharge leave.
• Medical, tele-health, dental and vision benefits.
• 401(k) plan.
• Flexible spending accounts (FSAs).
• Commuter program.
• Life and disability insurance.
• Maven (a support system for new parents).
• Carrot (fertility benefits).
• UrbanSitter (caregiver referral network).
• Employee Assistance Program.
• Pet insurance.