Engineering Leader - Wiring Devices

This is a hybrid role requiring 3 days per week in Raleigh, NC; Northbrook, IL; or Melville, NY.

Responsibilities

• Implements and executes capacity and capability management under the guidance of the Engineering Manager.
• Ensures effective workflow by engaging with cross-functional leads and customers to understand scope of projects and technical needs to assign resources effectively.
• Drives process improvements to ensure financial results are achieved.
• Supports local team members and may support remote employees in other locations.
• Drives a high-performing team by managing performance and development of team members.
• Operates effectively in the UL matrix to actively support and drive high-performance culture changes, transformation efforts, and people engagement.
• Holds team and self accountable for results; assists Engineering Manager in defining goals, performance objectives, and metrics to execute strategy.
• Develops and coaches team members by providing training, career counseling, feedback, and guidance to drive high performance and morale.
• Ensures understanding of and compliance with all established policies and requirements.
• Increases customer loyalty by anticipating customer needs and providing proactive solutions.
• Gathers, shares, and responds to customer feedback; coaches and mentors employees to do the same.
• Supports sales by building customer relationships, understanding the sales pipeline, obtaining feedback on UL’s performance, and identifying actions and solutions.
• Provides direct support to customers and team by offering technical guidance and engineering judgment to complete projects and resolve issues (e.g., customer complaints, unusual requests, technical advice).
• Ensures quality and adherence to policies and standards requirements.
• Leads and/or participates in discussions to drive business initiatives through brainstorming.
• Empowers and holds team accountable to find new opportunities to drive growth and financial goals (revenue, profit, enterprise value, etc.).
• Delegates Project Handlers to establish appropriate test programs.
• Supports and guides project handlers to ensure compliance with requirements, changes in project scope or specifications, and customer notifications.
• Explains UL’s policies, procedures, and requirements; negotiates completion dates and sample requirements to ensure an effective customer experience.
• May handle some projects and/or act as lead reviewer to support workflow and demand.
• Communicates and exemplifies UL’s Vision and Mission.
• Leads, promotes, and embraces change through self and team.
• Collaborates and builds trust within the organization and with customers to meet or exceed expectations.
• Develops strong, flexible cross-functional networks and global relationships to promote becoming the fastest, highest-quality, and most customer-friendly organization.
• Coaches and mentors employees to build similar capabilities.
• Reads and follows the Underwriters Laboratories Code of Conduct and adheres to all physical and digital security practices.
• Performs other duties as directed.

Requirements

• Bachelor’s degree in Engineering, Business, Supply Chain, or similar field.
• 5+ years of experience in an engineering, industrial laboratory, or related environment.
• Leadership experience preferred.
• Experience in a customer or external-facing role preferred.
• Proficiency in Microsoft Office.
• Strong communication skills and ability to work with internal and external stakeholders.
• Ability to coach and mentor a team of all experience levels.
• Ability to work in a matrixed environment.

Benefits

• Health benefits: medical, dental, and vision.
• Wellness benefits: mental and financial health support.
• Retirement savings (401K) commensurate with local standards.
• Paid time off: 15 days vacation, 12 days holiday (including floating holidays), and 80 hours sick time.

Pay

The estimated salary range for this position is $107,500–$143,300, based on job-related knowledge, skills, experience, and geographical location. This position is eligible for an annual bonus with a target payout of 20% of the base salary.

About the Team

We work at the center of safety and sustainability — helping tackle the global climate crisis with projects in electrical infrastructure, renewable energy, and electrified transportation. Whether assisting customers with safer electric vehicle batteries or evaluating the impact of wind farms, we develop cutting-edge safety science in some of the largest and best-equipped laboratories in the world. We’re always looking for people to help us explore, experiment, and advance ideas that change how the world works. Join our team and help create a cleaner, safer future for all.