Engineering Field Service Technician

About the role

We are seeking an Engineering Field Service Technician to support the deployment, maintenance, and sustainment of our uncrewed surface vessel fleet. This role is highly hands-on and requires strong technical troubleshooting skills across mechanical, electrical, communications, and systems domains.

Key Responsibilities

• Travel to customer sites, test ranges, and demonstration events to provide hands-on maintenance, troubleshooting, and repair of USVs and related subsystems
• Support field operations in demanding maritime, test, and customer-facing environments
• Represent HavocAI professionally while working directly with customers, partners, and internal teams
• Perform mechanical and electrical system maintenance, component replacement, and corrective actions to keep vehicles mission-ready
• Diagnose and troubleshoot electrical, mechanical, communications, and system-level issues in the field
• Work with engineering teams to implement temporary field fixes and long-term corrective actions
• Install new subsystems, hardware modifications, and software updates on deployed vehicles
• Support sea trials, system tests, demonstrations, and operational evaluations
• Validate vehicle and subsystem performance against engineering specifications
• Document test results, field findings, failures, and corrective actions
• Provide clear feedback to engineering teams to improve reliability, maintainability, and performance
• Prepare equipment, spare parts, tools, and service kits for deployment
• Maintain accurate service records, inventory, maintenance logs, and field activity reports
• Create, update, and maintain user manuals, service guides, and maintenance documentation
• Ensure maintenance actions, repairs, and system updates are clearly documented for traceability and continuous improvement

Qualifications

• 5+ years of experience in field service, maintenance, technical support, or related hands-on technical roles, preferably involving complex electromechanical systems
• Experience troubleshooting and maintaining electrical and communication systems
• Comfortable working in maritime environments
• Hands-on skills in mechanical assembly, wiring, system integration, and component-level troubleshooting
• Strong troubleshooting skills, particularly across electrical and electromechanical systems
• Familiarity with field service tools, test equipment, and safety procedures, including oscilloscopes, multimeters, hi-pot testers, serial communications analyzers, and related diagnostic equipment
• Ability to read and interpret technical drawings, wiring diagrams, PCB schematics, and maintenance manuals
• Ability to learn and implement basic software-based maintenance and troubleshooting programs, scripts, and prompts
• Excellent communication and problem-solving skills, with the ability to work independently in challenging environments
• Comfortable with extensive travel, approximately 50–75% of the time, including potential international assignments
• U.S. citizenship and eligibility to obtain and maintain a Secret security clearance
• Associate’s or Bachelor’s degree in Engineering Technology, Mechanical Engineering, Electrical Engineering, or equivalent military or industry experience

Preferred Skills

• Experience with maritime, aerospace, defense, robotics, or autonomous systems
• Knowledge of propulsion systems, including electric and internal combustion engines
• Experience with electrical power distribution and battery systems
• Prior experience supporting DoD customers or operating in military environments
• Familiarity with configuration management and documenting maintenance actions
• Ability to adapt quickly to rapidly evolving technologies and field conditions
• Familiarity with CAD tools, preferably SolidWorks
• Experience with Microsoft Office, SharePoint, Confluence, and Jira