Engineering

About the Role

As an Engineer at Sonesta International Hotels, you will perform general maintenance work to ensure the hotel's physical plant meets quality and safety standards. This role involves maintaining the building, equipment, and grounds, performing repairs, preventive maintenance, and responding to guest requests to ensure a safe, clean, functional, and guest-ready environment.

Responsibilities

• Guest Service
  • Deliver exceptional service in all interactions with guests, team members, and vendors.
  • Respond promptly and professionally to guest maintenance requests and service calls.
  • Maintain a positive attitude and professional appearance at all times.
  • Assist in resolving guest concerns related to maintenance or facility issues.
  • Communicate effectively with all departments to ensure a seamless guest experience.
• Building Maintenance & Repairs
  • Perform routine maintenance and repairs on guest rooms, public areas, meeting spaces, restaurant outlets, offices, and back-of-house areas.
  • Troubleshoot and repair HVAC, plumbing, electrical, mechanical, carpentry, and general building systems.
  • Repair and maintain guest room fixtures, furniture, televisions, appliances, lighting, doors, locks, and other equipment.
  • Complete work orders accurately and in a timely manner.
  • Assist with maintaining swimming pools, fitness centers, and other recreational facilities as assigned.
  • Support renovation projects, capital improvement projects, and hotel improvement initiatives.
• Preventive Maintenance Program (PM)
  • Complete scheduled guest room Preventive Maintenance (PM) inspections and repairs in accordance with hotel standards.
  • Inspect guest rooms for functionality, safety, and overall condition, including HVAC units, plumbing fixtures, electrical components, lighting, furniture, doors, locks, windows, and life safety equipment.
  • Document PM findings and complete corrective actions in a timely manner.
  • Track and maintain accurate PM records and work orders.
  • Identify recurring maintenance concerns and recommend corrective actions.
  • Assist in maintaining compliance with hotel preventive maintenance programs and engineering standards.
  • Support preventive maintenance initiatives throughout the property, including public spaces, meeting rooms, restaurants, and back-of-house areas.
• Safety & Compliance
  • Ensure compliance with all federal, state, local, and company safety regulations.
  • Conduct regular inspections to identify and correct safety hazards.
  • Participate in emergency response procedures, including fire alarms, power outages, severe weather events, and other emergencies.
  • Maintain accurate maintenance logs, inspection reports, and records.
  • Properly handle, store, and dispose of chemicals, supplies, and equipment.
  • Follow all lockout/tagout and life safety procedures.
• Property Appearance & Grounds
  • Assist in maintaining the hotel's curb appeal and overall appearance.
  • Pick up litter and debris from hotel entrances, parking areas, loading docks, and surrounding grounds.
  • Clean windows, glass doors, and other public-facing areas as assigned.
  • Assist with meeting room setups, breakdowns, furniture movement, and event support when necessary.
  • Ensure engineering work areas, workshops, and storage areas remain organized and clean.
• Inventory & Operational Support
  • Monitor engineering inventory levels and notify management of supply needs.
  • Assist with receiving, transporting, and storing supplies and equipment.
  • Maintain tools and equipment in safe working condition.
  • Support other hotel departments during high occupancy periods, special events, and operational needs as directed.

Requirements

• Minimum one (1) to three (3) years of hotel engineering, hotel maintenance, or hospitality maintenance experience required.
• High school diploma or equivalent preferred.
• Working knowledge of HVAC, plumbing, electrical, carpentry, painting, drywall repair, and general maintenance practices.
• Ability to troubleshoot and repair equipment independently.
• Strong organizational and time management skills.
• Ability to prioritize multiple projects and work orders in a fast-paced environment.
• Excellent communication and guest service skills.
• Must be reliable, flexible, and able to work independently with minimal supervision.

Physical Requirements

• Ability to stand, walk, bend, kneel, climb ladders, and work in confined spaces for extended periods.
• Ability to lift, carry, push, and pull up to 50 pounds regularly and more with assistance.
• Ability to work indoors and outdoors in varying weather conditions.
• Ability to respond quickly to emergency situations throughout the property.

Schedule

• Must be available to work flexible schedules, including mornings, evenings, weekends, holidays, and on-call assignments as business needs dictate.
• Must be willing to adjust schedules and assist during emergencies, high occupancy periods, and special events.

Additional Expectations

• Maintain a professional appearance and conduct at all times.
• Participate in department meetings, training sessions, and safety programs.
• Support the hotel's commitment to guest satisfaction, operational excellence, and teamwork.
• Perform other duties as assigned by the Chief Engineer or General Manager.

Benefits

• Medical, Dental, and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity, Critical Illness, and Accident Insurance