Engineering Associate - Edgmont, PA

About the role

Join Endress+Hauser’s NEXUS program as an Engineering Associate and embark on a transformative journey to develop technical and business skills and gain exposure to different functions within the Customer Excellence department. Through a personalized 6-12-month program designed for new graduates, participants will focus on executing functions required to support our customers and drive our business, gaining hands-on practical skills, technical skills, business acumen, and insight into our operations. You will interact with various groups learning the Sales, Service, and Projects portions of our business.

Responsibilities

• Continually learn and develop skills for handling Endress+Hauser tools, processes, etc. within the different teams/functions.
• Address customer inquiries and technical issues via phone, Salesforce, and email.
• Collaborate with others to provide technical support and develop solutions for customers.
• Guide customers in selecting the right products based on their needs.
• Ensure an exceptional customer experience by addressing post-sales technical questions and supporting the sales team.
• Provide ongoing communication with customers on pending quotes, addressing unresolved issues, and ensuring satisfaction.

Requirements

• You will have:
• - Bachelor's degree in an engineering or related technical field
• - Internship, co-op or work experience in an engineering related and/or customer focused role

Qualifications

• You may have:
• - Demonstrated leadership skills and supportive team player
• - Strong verbal and written communication skills and ability to articulate clearly
• - Curious and open to new challenges for innovative problem solving
• - Uses understanding of customer needs to initiate solutions
• - Implement customer feedback to improve overall experience and prevent issues from occurring
• - Ability to read, analyze and interpret technical documents and bid specifications
• - Ability to navigate ambiguity, develop and execute strategic plans and solutions, and drive business results
• - Exhibits a proactive and positive approach to embracing and promoting change, with an open and curious mindset towards new ideas and opportunities
• - Proactively offers, seeks, and applies constructive feedback with an openness to growth and collaboration
• - Prioritizes the customer perspective in business decisions by actively seeking to understand customer needs and problems, initiating solutions based on this understanding, and implementing feedback to enhance the overall experience and prevent future issues

Benefits

• Family-owned, friendly, and highly committed company
• Tuition reimbursement and a wide range of development opportunities
• Comprehensive benefits package which includes medical, dental and vision
• Competitive compensation and bonus opportunities
• Generous paid time off
• Life insurance and 401(k) savings with company match
• Full-service café, fitness center, and health clinic (in Greenwood, IN)

Pay

Competitive compensation and bonus opportunities

Schedule

Flexible schedule to accommodate professional and personal responsibilities