Engineering Associate — AI & Operations

Role Overview

We're seeking an early-career, engineering-minded operator to bridge our front-office teams and technical systems. This role involves understanding how work gets done and translating business needs into structured solutions.

How You’ll Make An Impact

• Shadow Account Managers, Account Directors, Account Coordinators, and front-office leadership to understand internal workflows, client needs, and operational pain points.
• Observe and document day-to-day front-office activities, identifying manual processes, inefficiencies, and opportunities for automation.
• Conduct regular check-ins with team members to gather insights, validate observations, and build a comprehensive view of workflows across accounts.
• Translate ambiguous, non-technical business needs into clear, structured, and deterministic requirements.
• Develop detailed specifications and documentation to support automation and tooling initiatives.
• Partner closely with engineering and product teams to hand off well-defined project requirements and ensure alignment on intended outcomes.
• Contribute to prioritization efforts by building business cases, outlining impact, and supporting decision-making frameworks for automation initiatives.
• Serve as a bridge between front-office teams and technical teams, ensuring solutions are grounded in real user needs and workflows.

Qualifications

• Bachelor’s degree (or higher) in an Engineering discipline from an accredited institution is required.
• Strong analytical and structured thinking skills, with the ability to break down complex, ambiguous processes into clear, repeatable workflows.
• Demonstrated ability to think deterministically and approach problems with logic, rigor, and attention to detail.
• Excellent listening and observational skills, with the ability to extract meaningful insights from real-world workflows.
• Strong written communication skills, particularly in documenting processes and translating business needs into clear requirements.
• Comfortable working cross-functionally with both technical and non-technical stakeholders.
• Interest in process improvement, systems thinking, and operational efficiency.

Benefits

• Competitive base salary and discretionary bonus.
• Fully remote culture with collaborative hubs in multiple locations.
• Comprehensive health, vision, and dental insurance with a minimum company contribution.
• 401(k) match to plan for your future.
• Flexible PTO and wellness days to support both personal and professional well-being.
• Career growth support, ongoing learning opportunities, 1:1 leadership coaching program, and structured mentorship opportunities.
• Engaging virtual team events and activities throughout the year.
• Partnership with Talkspace for free mental health support.