Engineering Applications Lead

About the role

The Engineering Applications Lead is responsible for the operational ownership and lifecycle management of the firm’s engineering application portfolio, ensuring platforms are stable, supported, appropriately versioned, and aligned to business and project delivery needs.

Responsibilities

• Own the operational health and service delivery model for the engineering applications portfolio.
• Establish and maintain support processes, service expectations, escalation paths, and operating rhythms for engineering platforms.
• Partner with Engineering, IT, and business stakeholders to define priorities, manage trade-offs, and ensure application services align with operational needs.
• Maintain visibility into application health, major incidents, upgrade readiness, and key service metrics.
• Lead response coordination for major issues impacting engineering applications and ensure appropriate escalation, communication, and resolution follow-through.
• Establish disciplined incident, problem, and change management practices for the engineering application portfolio.
• Identify trends in support demand and recurring issues and drive root-cause analysis and corrective actions.
• Balance urgent production support needs with planned maintenance, upgrades, and continuous improvement work.
• Ensure appropriate documentation exists for support procedures, known issues, release changes, and operational dependencies.
• Oversee the lifecycle management of engineering applications, including version planning, patching, upgrades, compatibility reviews, and retirement planning.
• Cook up release calendars, testing readiness, deployment planning, and communication for engineering application changes.
• Partner with vendors to manage support cases, product issues, roadmap visibility, licensing considerations, and upgrade dependencies.
• Ensure engineering applications are administered and governed in a manner consistent with enterprise technology, security, and support standards.
• Evaluate enhancement opportunities and configuration options to improve platform effectiveness while maintaining long-term supportability.
• Lead intake and prioritization of engineering application requests, enhancements, defects, and operational improvements.
• Translate stakeholder needs into a manageable backlog with clear priorities, timelines, and ownership.
• Coordinate improvement efforts across engineering application specialists, enterprise applications resources, vendors, and other technical teams as needed.
• Drive incremental improvements that reduce support burden, improve user experience, and increase platform consistency and reliability.
• Provide clear reporting on priorities, progress, risks, and dependencies to leadership and stakeholders.
• Lead and develop assigned engineering application resources, including workload management, coaching, goal setting, performance feedback, and capability development.
• Foster a culture of accountability, responsiveness, collaboration, and continuous improvement.
• Help shape the future organization design and resourcing needs for engineering applications as the function matures.

  Qualifications

  • Bachelor’s degree in engineering, information systems, computer science, construction technology, or a related field is required.
  • Equivalent years of experience may be considered in lieu of degree.
  • 7+ years of experience supporting, administering, or managing engineering/design applications in architecture, engineering, construction, or a related environment required.
  • Strong working knowledge of engineering/design platforms such as Revit, AutoCAD, Navisworks, BIM 360, Autodesk Construction Cloud (ACC), Forma, or similar ecosystems required.
  • Demonstrated experience with application lifecycle management, including upgrades, version control, release planning, issue resolution, and operational support required.
  • Experience managing stakeholder priorities, vendor relationships, and cross-functional coordination across business and technology teams required.
  • Experience leading or coordinating support processes, service improvements, and platform governance required.
  • Experience with software configuration, plug-in management, environment standards, and compatibility considerations across engineering platforms required.
  • Prior people leadership or team coordination experience preferred.
  • Strong communication, documentation, prioritization, and organizational skills required.
  • Experience with incident, problem, and change management practices preferred.
  • Experience with automation tools, APIs, scripting, or engineering platform customizations is preferred.

    Benefits

    Industry-leading 401K match and profit sharing (When the company succeeds, we all share in that success.) Employee Stock Ownership Plan (Yes, our employees are the owners.) Paid Training for Professional Development (We’ll pay for the time you take getting better at what you do.) Performance Bonuses (When you do well, we reward you for your work.) Comprehensive and Extensive Insurance (We’ve got you covered.) Paid Term Life and Disability (We’ve got your family covered, too.) Health Savings Account & Flexible Spending Accounts (We'll help you take advantage of tax savings.) Paid Time Off and Sick Time off (Take a break. You deserve it!) Financial Wellness & Coaching Program (Financial security makes you a happier team member.) More information can be found here - https://www.hendersonengineers.com/careers/.