Engineer-System Performance - II

Responsibilities

• Collect and use hourly and daily service measurement data to optimize the LTE network.
• Represent the team for feature related projects, new node integration, and other centralized tasks by meeting deliverables and holding other parties accountable per project plan.
• Troubleshoot hardware and performance problems independently or by coordinating with other teams.
• Support Network Performance in evaluating and improving areas of poor coverage by identifying system performance problems.
• Report issues to appropriate engineers.
• Resolve customer service issues, assist in implementing solutions, and collect drive test data in support of performance evaluations and build program prioritization.

Qualifications

• Must have knowledge of 4G and 5G operations.
• Able to troubleshoot common 4G and 5G issues.
• Familiar with VoNR, Volte operation and SIP protocol.
• Able to use trending tools and produce presentations.
• Hands on experience with Ericsson RAN, EMS/OSS and core.
• Experience in running scripts and parameter changes.
• Evaluate service performance trends and isolate root causes of impacted services.
• Perform VoNR, VoLTE testing and analyses of relevant key performance indicators.
• Coordinate technical investigations and testing with appropriate regional, area and HQ functions.
• Provide technical analysis, troubleshooting, and training assistance to markets and regions as requested.
• Optimize LTE, 5G, and RAN networks using traditional and innovative means.
• Investigate and resolve customer complaints regarding service.

Desired Skills

• Bachelor’s degree in Engineering with two or more years of work experience.
• Knowledge of LTE, 5G including VoLTE and RAN networks.
• Knowledge of at least one data collection tool such as Datapro, DMAT, TEMs.
• Knowledge of data analysis/post-processing tools such as DMAT, Irisview, Windcatcher/Actix.
• Knowledge of propagation and optimization modeling tools such as Atoll, GeoPlan.
• Knowledge of programming languages such as C++, Python, Perl, Unix, scripting tools.
• Knowledge of mapping software such as Google Earth, MapInfo, ArcGIS, Topo.
• Knowledge of Ericsson systems including OSS and 3GPP LTE/5G standards.
• Ability to differentiate and diagnose RAN and CORE related problems.
• Understanding of IMS and systems engineering aspects related to RAN and proficiency in Core level call flow analysis.

Education/Certifications

• BSEE or other Engineering degree.

Benefits

Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

About the Role

Targeted Years of Experience: 3-5 years

Schedule

Hybrid

Location

Irvine, CA

Pay

N/A

Company Information

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details.

Equal Opportunity Employer

We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.