Engineer Supervisor

About the Company

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, Highgate provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. The company specializes in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen.

Location

Southernmost Beach Resort is located in historic Old Town, expanding over 6 acres on a serene part of the island with Atlantic Ocean front views, gorgeous Key West architecture, and resort amenities. Just a short walk or bike ride from Key West’s boutique shops, art galleries, eclectic restaurants, and non-stop nightlife, the resort spans over two city blocks and offers guest rooms within easy reach of both the beach and world-famous Duval Street.

About the Role

The Engineering Supervisor is responsible for the day-to-day operations of the Engineering Department. In the absence of the Director and/or Assistant, the Supervisor will assume the administrative, financial, and operating aspects of the hotel for the Engineering department.

Responsibilities

• Assist in developing and implementing plans to maintain property, equipment, grounds, and other assets in a safe and acceptable state of repair.
• Ensure the hotel complies with all local, state, and federal laws.
• Ensure all emergency and life safety equipment and systems are inspected, tested, and certified per hotel standards or authority having jurisdiction.
• Supervise Engineers and ensure they are properly trained in customer service programs, standard operating procedures, and loss prevention standards.
• Actively participate in energy conservation programs per Highgate Hotels’ standards.
• Review all Guest and Meeting Planner comment cards to identify and correct problems in a timely manner.
• Ensure compliance with the Americans with Disabilities Act (ADA).
• Assist with the administration of all vendor contracts controlled by the Engineering Department per hotel standards.
• Assist in developing and controlling wage/salary, other expenses, and energy budgets per Highgate Hotels’ financial standards.
• Assist in developing financial forecasts and actively participate in monthly profit/loss review meetings.
• Assist as necessary with special projects and renovations.
• Repair and program the hotel electronic lock system.
• Assist in scheduling preventive maintenance tasks.
• Maintain a warm and friendly demeanor at all times.
• Effectively communicate both verbally and in writing with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
• Listen to, understand, and clarify concerns raised by employees and guests.
• Multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
• Attend all hotel-required meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling.
• Maintain high standards of personal appearance and grooming, including wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts toward productivity, identify problem areas, and assist in implementing solutions.
• Handle problems effectively, including anticipating, preventing, identifying, and solving them as necessary.
• Understand and apply complex information, data, etc., from various sources to meet appropriate objectives.
• Cross-train in other hotel-related areas.
• Maintain confidentiality of information.
• Show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.

Requirements

• High School diploma or equivalent and/or experience in a hotel or related field required.
• At least three years of progressive experience in a hotel or related field preferred.
• Trade school and/or college coursework in a related field preferred.
• Previous supervisory skills required.
• Flexible and long hours sometimes required.
• Heavy work: Exerting in excess of 100 pounds of force occasionally, and/or in excess of 50 pounds of force frequently, and/or in excess of 20 pounds constantly to lift, carry, push, pull, or otherwise move objects.

Qualifications

• Ability to effectively communicate both verbally and in writing with all levels of employees and guests.
• Effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Ability to multitask and prioritize departmental functions to meet deadlines.
• Ability to handle problems, including anticipating, preventing, identifying, and solving them as necessary.
• Ability to understand and apply complex information, data, etc., from various sources.
• Ability to cross-train in other hotel-related areas.
• Ability to maintain confidentiality of information.
• Ability to show initiative, including anticipating guest or operational needs.