Engineer, Process

Responsibilities

• Translate strategic objectives into actionable process architecture that drives operational excellence.
• Bridge strategic vision with operational execution, designing enterprise-wide process ecosystems that maximize value creation through efficiency, quality, and compliance.
• Partner with senior stakeholders, business leaders, and the operational excellence team to define, optimize, and evolve standardized processes.

Qualifications

• Type of Qualification: First Degree
• Field of Study: Information Technology, Engineering or related
• Leverage Lean Six Sigma Green Belt or equivalent advanced process improvement certification
• Process management (e.g., BPM Institute, APQC PCBOK)
• Enterprise architecture
• Business analysis
• Experience Required: 3-5 Years
• Process Architecture and Standards Design
• Develop detailed process blueprints for critical bank processes, incorporating best practices from industry frameworks like LEAN, Six Sigma, and BPR, while ensuring alignment with banking regulations and risk management requirements.
• Create scalable process frameworks that enable consistent execution across the organization.
• Establish and maintain a process landscape that documents all enterprise processes, identifying interdependencies, critical path activities, and opportunities for integration and simplification.
• Strategic Alignment
• Work closely with senior stakeholders to ensure all process designs directly support strategic objectives and organizational goals.
• Develop business cases for process transformation initiatives, quantifying benefits including cost reduction, cycle time improvement, quality enhancements, and risk mitigation.
• Define performance metrics and KPIs for processes and monitor their effectiveness against agreed targets, providing regular business reviews and insight to leadership.
• Process Improvement and Modernization
• Identify and lead process modernization opportunities, evaluating emerging technologies, methodologies, and practices that could enhance process performance.
• Evaluate the suitability of automation, digitization, and intelligent automation (RPA, AI, workflow technologies) for various processes.
• Collaborate with the automation team to design technically sound, maintainable, and scalable automation solutions.
• Champion continuous improvement culture, establishing governance for ongoing process monitoring and enhancement, identifying quick wins and strategic transformation initiatives.
• Process Mining and Intelligence
• Collaborate with Data & Insights Specialist to embed data-driven insights into process designs, ensuring visibility of process performance and enabling evidence-based decision-making.
• Stakeholder Engagement and Change Management
• Provide thought partnership to business leaders, helping them understand process performance, articulate improvement priorities, and navigate transformation initiatives.
• Manage multiple, complex stakeholder relationships, balancing competing priorities and building consensus around process change.
• Support change management efforts by coaching teams on new processes, addressing resistance, and building adoption capability.
• Team Leadership and Capability Building
• Mentor and guide reports, providing technical direction and ensuring delivery of high-quality process models and designs.

Additional Information

• Behavioural Competencies:
• Adopting Practical Approaches
• Acknowledging Information
• Convincing People
• Embracing Change
• Examining Information
• Exploring Possibilities
• Generating Ideas
• Interpreting Data
• Providing Insights
• Seizing Opportunities
• Taking Action
• Upholding Standards
• Technical Competencies:
• Automation
• Business Process Design
• Business Process Improvement
• Data Integrity
• Insurance Principles
• Internal & External IT Environment
• IT Risk Management
• Software Development Life Cycle (SDLC) methodologies & Tools