Engineer, Managed Plus
About the role
As an Engineer, Managed Plus at Presidio, you will be required to take end user support calls via phone, email, and walk-up support for both MAC and Windows devices. Provide software break/fix support for all devices and applications. Perform on-boarding and off-boarding of users thorough completion including new image builds and re-imaging current devices. Install, moves, adds and changes of existing devices as well as managing tickets through closure. Support printers, AV equipment including Zoom, Teams and Slack. Familiarity with Wallboards, Intune deployments, JAMF MDM and Apple business manager.
Requirements
- Experience in Computer configuration and repair
- 5-7 years' experience in end-user support
- 5-7 years' experience with Incident Management and/or ticketing systems
- Experience using SMS (or equivalent) to manage systems and applications
- Experience with MS AD, Intune, JAMF MD and Apple Business Manager
- Experience with O365, AWS Azure, Okta or similar, above basic administration
- Experience with PowerShell
- Experience with Apple/Mac Hardware/Software
- Disk Imaging
Skills
- Demonstrated superior training, interpersonal, and communication skills
- Ability to self-manage and prioritize tasks
- Ability to learn new concepts and technologies
- Ability to lift PC, Servers and other types of heavy equipment
- Strong documentation and reporting skills
Schedule
This role will be situated in the Andover, MA upon starting and eventually reside in the Somerville, MA region within the next 6-8 months of joining. Shift associated with this role will be Wednesday‑Saturday 6 am‑4 pm ET (this will include a holiday if the shift falls on the workday).