Engineer, Maintenance Support

About the role

The Engineer, Maintenance Support provides technical engineering support to substation operations and supports substation operations projects including but not limited to the New Hampshire Distribution Automation capital investment program. This role works closely with field crews, engineering, and project groups to ensure safe, compliant, and reliable operation of transmission and distribution assets.

Responsibilities

• Support substation operations projects including but not limited to the New Hampshire Eversource Distribution Automation capital investment program.
• Provide day-to-day and emergent technical support for substation operations, including evaluating test results, troubleshooting issues, issuing test and equipment specifications, and recommending solutions.
• Ensure regulatory and compliance maintenance activities are completed on time with accurate documentation.
• Prepare and review work orders, construction drawings, proposals, and test results using various enterprise systems.
• Design, program, test, troubleshoot, and support the installation of electrical, electronic, microprocessor-based, and electromechanical systems used to monitor, protect, and operate the transmission and distribution systems.
• Develop and issue technical specifications for the procurement and maintenance of substation, SCADA, communication, and automation equipment.
• Provide engineering expertise to diagnose and resolve malfunctioning electrical and software-based equipment.
• Support maintenance activities including testing, repair, infrared inspection analysis, and corrective actions.
• Review and improve maintenance practices and procedures; coordinate training on industry standards and equipment.
• Serve as a liaison with internal and external customers, emphasizing safety, reliability, and customer satisfaction.
• Assist with system restoration during storms, emergencies, and assigned emergency response activities.
• Perform other related duties as assigned.

Requirements

• Minimum of 3 years related experience is required. Engineering design experience preferred.
• Knowledge of power system engineering, transmission and distribution operations, substation automation, and field communications.
• Working knowledge of IEC 61850 and associated technologies.
• Understanding of communication protocols, routable network design, and network topology.
• Familiarity with NERC Reliability and Cyber Security (CIP) standards (preferred).
• Knowledge of applicable safety regulations, including the National Electric Safety Code.
• Familiarity with substation equipment such as transformers, circuit breakers, switchgear, reclosers, capacitor banks, reactors, switches, and battery systems.
• Ability to read and interpret technical drawings, specifications, procedures, and test documentation.
• Strong analytical and problem-solving skills with the ability to work independently.
• Ability to provide technical guidance and training to peers and field resources.
• Strong written and verbal communication skills across varying technical audiences.
• Proficiency with MS Office and web-based tools.
• Strong teamwork, customer focus, and organizational skills.
• Familiarity with utility regulatory processes and requirements in New Hampshire is preferred.

Qualifications

• Bachelor’s degree in Engineering.
• Valid motor vehicle operator’s license required.
• Ability to obtain Thermographer Certification.

Benefits

This position is eligible for a potential incentive. The annual salary range for this position is $100,490.00-$111,660.00.

Pay

Salary is commensurate with your experience.

Schedule

Must be available for emergency restoration assignments, including off-hours and storm response. Travel within MA/CT/NH, including occasional overnight travel, is required. Work performed in office environments, substations, construction sites, and field locations around energized electrical equipment. Use of company-provided personal protective equipment is required. Must be available to assist/support emergent issues.