Engineer, IT Infrastructure

Position Type: Contract

About the role

Join a global hospitality company as an Engineer, IT Infrastructure. This role requires on-site presence and may involve travel to facilitate site due diligence assessments and address escalated support issues requiring hands-on resolution.

Requirements

• 3+ years of work experience in a medium to large diverse, enterprise-wide technical environment integrating, implementing, and supporting technologies, specifically around network, telecommunication, and client/server integration.
• Associate’s degree in a related field or equivalent combination of education and directly related experience.
• Continuing Education credits in Technology.

Skills

• Solid customer service skills.
• Effective written, verbal, and presentation communication skills.
• Organizational, analytical, and problem determination/resolution skills.
• Ability to prioritize concurrent projects at the task level.
• Ability to work in a team structure, driving to aggressive deadlines in a fast-paced environment.
• Proven ability to work collaboratively amongst IT professionals.
• Ability to communicate technical concepts and subjects clearly and concisely.
• Ability to work and effectively communicate with peers and outside vendors.
• Basic understanding of client/server and network/telecommunications architecture.
• Proficiency in MS Office Suite (Office, Visio, Project).
• Ability to work with moderate supervision.

Responsibilities

• Act as a technical resource supporting day-to-day execution of new technology deployments for sites and facilities (fulfillment).
• Collaborate with Site Infrastructure Engineers, Project Management, and technology project/support teams to ensure technology integration configuration standards are implemented and maintained.
• Perform basic engineering tasks related to planning, design, installation (as needed), testing, deployment, and support of all site technologies.
• Provide follow-up and engineering assistance on defined problems in collaboration with more experienced engineers.
• Support due diligence assessments for proposed projects to determine technical requirements and integration points.
• Perform basic to moderate configuration of infrastructure integration technologies.
• Assist with adjusting project priorities to meet organizational needs, working with higher-level engineers and project managers.
• Assist with testing and documenting new integration tools and methodologies.
• Perform site infrastructure administrative tasks for technology moves, adds, and changes.
• Under supervision, assist with planning, testing, deployment, and support of smaller site infrastructure projects.
• Perform entry-level configuration of infrastructure integration technologies under supervision.
• Communicate resource needs outside of SIS to ensure project priorities are met.
• Update and maintain reporting and dashboard functions for the SIS ticketing queue.
• Maintain a positive and optimistic working environment.
• Identify and communicate areas where existing policies, procedures, or standards inhibit quality technical solutions, recommending improvements.
• Provide periodic reports to management.
• Ensure site inventory data is maintained in collaboration with the site engineering team.
• Complete other assignments as requested by management.