Engineer III, Manufacturing Execution Systems (Nights)

About the role

This position is working 6PM-6AM Sun-Wed or Wed-Sat (rotating Wednesdays)

Responsibilities

• Serve as the first point of contact for shop-floor users; troubleshoot complex issues, resolve, and document issues for Apprentice Tempo, Syncade, DeltaV, Aveva SCADA Platform, Aveva PI, and BMS.
• Perform structured troubleshooting across application, configuration, and basic infrastructure layers; escalate effectively when needed.
• Cook up coordination with Operations, Quality, and IT to restore service quickly and minimize production impact.
• Maintain and improve support knowledge (runbooks, KB articles, SOPs), and provide targeted user coaching and quick tips to reduce repeat issues.
• Execute standard change-control activities related to support (e.g., minor configuration updates, record corrections, documentation) in alignment with GxP and data-integrity expectations.
• Monitor system health and alerts; identify patterns and propose corrective and preventive actions (CAPAs) or continuous improvement suggestions.
• Participate in planned maintenance windows for support validation and post-maintenance checks.
• Contribute to compliance activities (deviations, investigations, periodic reviews) from a systems-support perspective.
• Mentor junior team members through shadowing, ticket reviews, and feedback on documentation; support onboarding and skills development to build a resilient frontline support function.

Requirements

• Bachelor's degree in Information Technology, Engineering or a related field
• 3+ years of hands-on experience with Manufacturing Execution Systems, i.e. Tempo or Syncade
• Experience in MES business processes for electronic batch record execution and a working knowledge of automation systems
• Working understanding of cGMP manufacturing operations, GAMP, and CSV/change-control practices
• Demonstrated strength in incident triage, root-cause analysis, and clear written documentation
• Able to partner effectively with cross-functional stakeholders under time-sensitive conditions
• Understanding of integrated digital systems and be able to triage issues spanning multiple systems

Qualifications

• Depth in two or more systems: Tempo, Syncade, Aveva SCADA, DeltaV, or BMS, with familiarity in their integrations
• Strong customer-service mindset; confident facilitating user training and delivering concise how-to
• Experience coaching or mentoring junior engineers and contributing to team knowledge-sharing practices
• Continuous-improvement orientation—experience reducing ticket volume through standardization or automation initiatives

Skills

• Not specified

Benefits

• Best-in-class healthcare coverage
• Holistic approach to well-being, with access to fitness, mindfulness, and mental health support
• Family planning benefits, including fertility, adoption, and surrogacy support
• Generous paid time off, including vacation, volunteer days, sabbatical, global recharge days, and a discretionary year-end shutdown
• Savings and investment opportunities to help you plan for the future
• Location-specific perks and extras

Pay

The salary range for this role is $100,400.00 - $160,700.00. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An individual’s position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, performance, and business or organizational needs.