Engineer II - Systems (On-Site)

Essential Duties & Responsibilities

• Manage a queue of work requests to meet service levels and KPI objectives.
• Provide Web administration support by overseeing and maintaining Web server functions, such as assuring logging and metrics data are stable.
• Create shell scripts as required.
• Manage enterprise directory services and supporting server infrastructure.
• Define and implement strategies for integrating disparate operating environments.
• Recommend and execute modifications to server environment in order to improve efficiency, reliability, and performance.
• Troubleshoot, identify and repair complex computer system issues for Servers, Active Directory, VMWare, network connections and end-user issues while working within internal ticketing/trouble reporting systems.
• Review technical requirements, establish project milestones and tasks and determine level of effort estimates for their completion.
• Create and maintain documentation as it relates to system configuration, mapping, processes, and service records.
• Perform all work in a manner to ensure interoperability and maintain compliance of enterprise computing systems.
• Plan and implement server upgrades, maintenance fixes, and vendor-supplied patches.
• Perform server and security audits, system backup procedures, and other recovery processes in accordance with the organization’s disaster recovery and business continuity strategies.
• Respond to emergency system outages in accordance with business continuity and disaster recovery plans, assisting other departments as required.
• Monitor system performance, capacity and prepare and deliver system performance statistics and reports.
• Understand and abide by Incident, Problem and Change management processes and procedures.
• Interact with vendors, peers, and contractors to ensure secure, reliable systems implementations and upgrades are performed within project parameters.
• Safety is an essential function of this job.
• Consistent and regular attendance including on-call availability on a rotational basis, is an essential function of this job.
• Performs other related duties as assigned.

Additional Duties & Responsibilities

• Company Standards of Conduct
• Minimum Qualifications

Minimum Qualifications

• 21 years of age.
• Proof of authorization/eligibility to work in the United States.
• Bachelor's degree in MIS or similar technical program or acceptable industry and work experience.
• Must be able to obtain and maintain a Nevada Gaming Control Board Registration and any other certification or license, as required by law or policy.
• 3+ year’s demonstrable experience in the design, implementation, and support of infrastructure systems, applications, and related technologies.
• Extensive experience with Microsoft server operating systems, Active Directory, Linux platforms, VMware and related technologies.
• Experience installing, configuring, and maintaining all manners of server hardware and associated network equipment, including SCSI, RAID, and I/O topology.
• Support experience with high availability solutions such as clustering, data replication, dynamic resource allocation, and related procedures.
• Experience working in a highly regulated environment (MICS, PCI, SOX).
• Training and experience with ITSM practices.
• Able to set priorities, meet deadlines and manage projects.
• Good written and oral communication skills; good interpersonal skills.
• On-call availability on a rotational basis is a requirement of this role.
• Flexibly to adapt to a changing environment while under pressure.
• Strong customer service orientation.
• Must be a self-starter that is reliable, punctual, and consistent with excellent organizational and documentation skills.
• Documented expertise with systems configuration, security principles, and maintenance best practices.
• Technical skills implementing and supporting AD, DNS, DHCP, NPT, SMTP, SFTP, SCP, SSH, Email, IIS.
• Advanced knowledge of monitoring tools, techniques, alerting and notification processes.
• Skills and experience with PowerShell and Batch commands.
• Competence with fault isolation, testing procedures, and data mapping tools.
• Current, relative industry certifications and continuing education.
• Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
• Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
• Ability for prolonged periods of time to walk, stand, stretch, bend and kneel.
• Work in a fast-paced and busy environment.
• Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.