Engineer II, Ground System Operator

About the role

Iridium is an award-winning and innovative satellite communications company with the only network that offers voice and data connectivity anywhere in the world. For over 20 years, Iridium’s unique network and services have supported critical communications needs for individuals, businesses, and the evolving Internet of Things. People across the globe, including first responders, humanitarians, global militaries, scientific researchers, lone workers, ships, aircraft and remote operations all rely on Iridium to stay connected. We take our responsibility for providing these essential communications very seriously and pride ourselves on offering a reliable lifeline when needed.

Iridium is committed to providing an exciting and innovative workplace where employees are challenged to think outside the box and collaborate on new, bold ideas and solutions. Our talented teams are passionate about their work and the impact our company makes around the world. Iridium fosters an empowering and inclusive culture that allows employees to genuinely be their best selves.

Responsibilities

• Perform real-time monitoring of the ground system in support of the SDA mission
• Analyze operational data and execute first level troubleshooting to resolve issues
• Support data-driven investigations and troubleshooting of software and system logs
• Monitor spacecraft fleet-level health and status
• Work collaboratively with the team to detect and recover from issues within the Iridium ground system applications, and for a global network of remote teleport antennas and Wide Area Network (WAN)
• Assist in validating fixes and confirming system stability following recovery actions
• Support real-time anomaly investigation and resolution and follow established Fault Escalation policies and procedures
• Participate in deeper technical analysis of anomalies and contribute operational insight to factory teams
• Support process improvement initiatives by properly documenting all events through an anomaly and issue reporting process
• Create accurate, timely, and descriptive event logging for all ground system outages or system events
• Participate in testing and evaluating new software releases, patches, and configuration changes prior to operational rollout
• Execute operational test cases and provide structured feedback to developers and system engineers
• Assist with rollout activities for new tools, capabilities, or ground system applications, including integration checks and post-deployment monitoring
• Help develop and refine updated procedures, troubleshooting documentation, and operational best practices for newly introduced capabilities

Requirements

• Bachelor’s degree in Engineering, Computer Science, or related field OR equivalent relevant experience in a network operations or spacecraft operations environment in lieu of degree
• 2+ years of related engineering experience
• Strong communication skills, with the ability to clearly present information and ideas to others
• Have confidence and be able to easily build meaningful relationships with your manager and members of your team
• Must be able to prioritize your tasks, be self-aware enough to identify and correct your mistakes, and not be afraid to ask for help when needed
• Active in seeking out ways to improve yourself and gain new knowledge, and be enthusiastic in sharing knowledge with others
• Interest or experience in technical troubleshooting, software testing, or scripting to support evolving operational tools is beneficial
• Active/current Secret Security Clearance (A U.S. Security Clearance that has been active in the past 24 months is considered active)
• U.S. citizenship

Skills

• Proficiency in the LINUX operating system, as well as standard PC usage and applications
• Familiarity with software development and programming skills
• Exposure to system test environments, automation tools, or telemetry analysis techniques is a plus

Schedule

• 12-hour shifts

Work Environment

This position primarily works in an office setting and is largely sedentary with the majority of the position working with a computer. The role typically requires the use of basic office equipment such as a phone, video, computer, keyboard, mouse, and printer.

Under Iridium’s Hybrid Work Policy, employees are expected to work at least four days per week (approximately 80%) in an Iridium office to support collaboration, relationship-building, and professional growth.

Benefits

• Company stock and annual bonus
• Medical, dental, and vision insurance coverage
• 401(k) retirement plan options
• Paid time off and paid holidays
• Paid parental leave
• Other discounts and perks

Pay

Base Pay Range: $75,000 – $95,000 USD

Actual compensation will be determined based on a variety of factors and this range represents an estimate of compensation at the time of posting.