Engineer II

Location: Block 23

About the role

As an IT Engineer II, you'll work on teams that manage and support the organization's IT infrastructure, data, or applications. You'll support senior engineers in development and support activities as well as project tasks. This role offers the opportunity to contribute in a collaborative environment.

Responsibilities

• Manage and maintain IT infrastructure, including servers, networks, software, and hardware.
• Implement and configure new technologies to improve IT operations.
• Monitor system performance and ensure the security and integrity of IT systems.
• Develop and maintain technical documentation, including system configurations and procedures.
• Patch Management Support: Identify, track, and remediate patch vulnerabilities across the WAB system enterprise, including server, workstation, and system device support.
• Incident, Task & Change Management: Assign, track, update, and complete related patch support tickets, tasks, and change activities centric to patch and vulnerability management support in the WAB environment.
• KRI & SLA Tracking: Capture and monitor metrics on designated key risk indicators and service level agreements covering patch management reporting in the WAB system enterprise.
• Cross-Team Collaboration and Support: Act as a liaison between EPS and IT support, business, and solution teams to ensure proper support coordination, effort transition, and patch remediation work throughout the WAB enterprise.
• Administer patch management support of servers, workstations, and enterprise system devices.
• Maintain Incident, Task, and Change support ticket assignments.
• Track and report on related KRIs, SLAs, and vulnerability metrics.
• Coordinate with business end users, IT, and solution support teams to conduct vulnerability and patch remediation work.
• Design, build, and deploy packaged updates and application installs associated with patch vulnerability management.
• Perform EPS project work and cross-department collaboration efforts.
• Participate in process and procedure reviews to improve vulnerability remediation efficiency and system stability.

Requirements

• 1+ years of related experience in IT App Support, IT Development, IT Networking, or a similar field.
• Bachelor’s degree in information systems or a related field.
• Entry-level to intermediate knowledge of general Financial Services or Banking is preferred.
• Entry-level to intermediate knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards, and practices.
• Intermediate speaking and writing communication skills.
• Strong analytical and communication skills with a focus on cross-functional collaboration.
• General support knowledge involving the Financial-Banking industry is preferred.

Skills

• Microsoft Configuration Manager (MCM/MECM/SCCM)
• ServiceNow
• Intune
• Power BI
• PowerShell
• Windows OS
• Active Directory (AD)
• Azure
• PatchMyPC
• Rapid7
• Entra ID
• SharePoint
• Confluence (desired)
• Linux OS

Benefits

• Competitive salaries
• Ownership stake in the company
• Medical and dental insurance
• Paid time off
• 401k matching program
• Tuition assistance program
• Employee volunteer program
• Wellness program
• Opportunity to bolster business knowledge and gain hands-on experience in company operations and financial management

About the company

Western Alliance Bank, Member FDIC, is a wholly owned subsidiary of Western Alliance Bancorporation. Serving clients nationwide, Western Alliance Bank includes six legacy bank brands — Alliance Association Bank, Alliance Bank of Arizona, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank — as well as AmeriHome Mortgage, a Western Alliance Bank Company.