Engineer I - Deployment (Smyrna)

Responsibilities

• Independently manage deployments for small to medium customer sites.
• Perform 2D/3D site mapping, facility layout planning, and network analysis.
• Configure and troubleshoot AMRs, networks (Wi-Fi, LTE/5G, CBRS), and Vaux systems.
• Support the customer by providing expertise during the installation and configuration of Vaux systems.
• Implement policies, procedures, and workflows to support consistent application of practices and compliance regulations.
• Deliver customized training and certification programs to customer stakeholders.
• Document deployments in preparation to hand off to the long-term support team.
• Demonstrate correct and safe equipment operation.
• Work in a team setting to accomplish departmental goals.
• Collaborate with Product teams to resolve potential issues/bugs and provide feedback on lessons learned.
• Provide technical assistance and troubleshooting support to robotics software engineers, helping to diagnose and debug issues related to software performance, compatibility, and functionality.
• Maintain a positive attitude in a highly intense environment.

Requirements

• Educational background: Bachelor's Degree in Robotics, Mechatronics, Computer Science, or related field, preferred; equivalent work experience in relevant technical field may also be considered.
• Experience: 1 year of experience in deploying and/or supporting robotic systems; 1 year of experience in either software development or technical support; 1 year of experience in managing and supporting Windows and Linux operating environments.
• Computer Skills: Proficient in Linux, Microsoft Office Suite, HTML, Confluence, and Jira.
• Additional Requirements: Proven ability to diagnose and resolve complex technical issues, collaborate with cross-functional teams, and create clear technical documentation; excellent verbal and written communication skills; commitment to exceptional customer service, with the flexibility to participate in on-call rotations and adapt to changing priorities in a fast-paced environment; ability to understand and link related business requirements with corporate strategies and capabilities; proficient in conducting Root Cause Analysis (RCA) for intricate system issues; working knowledge of ROS/ROS2, version control, and networks (such as DNS, DHCP, SSL, OSI Model, and TCP/IP); possess a mix of technical prowess and adeptness in supporting our Autonomy system; ability to adapt in dynamic environments, apply strong problem-solving skills, think creatively, manage projects effectively, and exhibit a high level of drive and motivation; ability to have a consulting mindset, a deep sense of accountability, meticulous attention to detail, a fervor for software and operational issue resolution, expertise in technical support, and a collaborative spirit within the Autonomy team; willingness and ability to relocate to assigned client deployment locations, either temporarily or for extended periods, based on project needs; flexibility to support varying deployment timelines, including changes in duration, location, and schedule as customer requirements evolve; ability to work primarily on-site at customer facilities to support implementation, operations, troubleshooting, and customer engagement; eligibility to travel and reside at client locations in compliance with company policies and applicable regulations.

About the role

The Engineer - Deployment plays a critical role in transforming innovative technologies into real-world solutions. This position supports first-time deployments and/or leads complex enterprise rollouts to ensure successful deployments of Vaux solutions. The Engineer - Deployment collaborates with internal teams, third-party vendors, and customers to prepare facilities, configure systems, and deliver training that empowers customers to succeed.

Benefits

This is a salary position paid biweekly.