Engineer I - Deployment (Lathrop)

Responsibilities

• Independently manage deployments for small to medium customer sites.
• Perform 2D/3D site mapping, facility layout planning, and network analysis.
• Configure and troubleshoot AMRs, networks (Wi-Fi, LTE/5G, CBRS), and Vaux systems.
• Support the customer by providing expertise during the installation and configuration of Vaux systems.
• Implement policies, procedures, and workflows to support consistent application of practices and compliance regulations.
• Deliver customized training and certification programs to customer stakeholders.
• Document deployments in preparation to hand off to the long-term support team.
• Demonstrate correct and safe equipment operation.
• Work in a team setting to accomplish departmental goals.
• Collaborate with Product teams to resolve potential issues/bugs and provide feedback on lessons learned.
• Provide technical assistance and troubleshooting support to robotics software engineers, helping to diagnose and debug issues related to software performance, compatibility, and functionality.

Requirements

• Education: Bachelor's Degree in Robotics, Mechatronics, Computer Science, or related field, preferred
• Experience: 1 year of experience in deploying and/or supporting robotic systems.
• Experience: 1 year of experience in either software development or technical support.
• Experience: 1 year of experience in managing and supporting Windows and Linux operating environments.
• Computer Skills: Proficient in Linux, Microsoft Office Suite, HTML, Confluence, and Jira.
• Additional Requirements: Proven ability to diagnose and resolve complex technical issues, collaborate with cross-functional teams, and create clear technical documentation.
• Communication: Excellent verbal and written communication skills.
• Customer Service: Commitment to exceptional customer service, with the flexibility to participate in on-call rotations and adapt to changing priorities in a fast-paced environment.
• Technical Skills: Proven ability to understand and link related business requirements with corporate strategies and capabilities.
• Problem Solving: Proficient in conducting Root Cause Analysis (RCA) for intricate system issues.
• Knowledge: Working knowledge of ROS/ROS2, version control, and networks (such as DNS, DHCP, SSL, OSI Model, and TCP/IP).
• Teamwork: Possess a mix of technical prowess and adeptness in supporting our Autonomy system.
• Flexibility: Ability to adapt in dynamic environments, apply strong problem-solving skills, think creatively, manage projects effectively, and exhibit a high level of drive and motivation.
• Relocation: Willingness and ability to relocate to assigned client deployment locations, either temporarily or for extended periods, based on project needs.
• Travel: Moderate (50%-75%)
• Other Details: Work Hours - Generally, 8:00 am - 5:00 pm with occasional irregular hours depending on workload.

About the Role

The Engineer - Deployment plays a critical role in transforming innovative technologies into real-world solutions. This position supports first-time deployments and/or leads complex enterprise rollouts to ensure successful deployments of Vaux solutions. The Engineer - Deployment collaborates with internal teams, third-party vendors, and customers to prepare facilities, configure systems, and deliver training that empowers customers to succeed. This position requires relocation to client deployment sites for extended periods to support on-site implementation and operations.