Engineer Field Services - Biomonitoring/Biocontrol Instruments

We need to output HTML fragment with sections: About the role? The posting includes description. We need headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections where there is real specific content. We need to parse the posting. Key info: - Role: Field Service Engineer, based at Bedford, MA location, when not in field at customer sites, in Bedford, MA Repair Center. - Provide professional service timely: installations, preventative maintenance, repairs, calibration following procedures, respecting customer on-site rules. - Response time for service can range from 24 hours on-site to up to 4 weeks. - Service at customer sites of scientific instrumentation manufactured or represented by MilliporeSigma including BioMonitoring-Biocontrol instruments. Service may be expanded to include Immunoassay instruments and Laboratory Water Purification Systems. - Accurate and detailed completion of Work Orders and related documentation. - Provide customers with appropriate documentation of work completed, including but not limited to Service Reports and Instrument Calibration and Performance Reports. - Maintain timely, courteous, effective, and professional communications between all customers, internal and external. - Meet business expectations including response time, work order completion rates, and customer satisfaction survey results. - Maintain tools and test equipment in proper working order and calibration. - Submission of expense reports every two weeks for travel. - Assist with training other team members as needed. - Travel up to 30-40% of the time, chiefly in US with occasional travel to Canada and internationally. Travel usually planned 3-4 weeks in advance but occasionally may be required on shorter notice. Sometimes local, but usually 1-3 days overnight travel in US or Canada. Some training may require travel to Europe for 5-6 days. This role may also include work or travel outside of normal business hours occasionally as business needs dictate. - Physical Attributes: Moving and/or lifting up to 60 lbs., with assistance; Standing, bending, stooping, climbing, sitting, and kneeling; Utilizing hand-eye coordination, manual dexterity. - Minimum Qualifications: High School Diploma or GED; 2+ years of experience with the use of basic hand, power and electrical measuring tools; 2+ years of experience in instrument or machinery maintenance; 2+ years using standard computer applications (Microsoft Office suite); 2+ years of experience working in a detail-oriented, collaborative business environment using basic IT skills (i.e. ability to use the computer for inter-equipment communications, uploading software from computer to the instruments, use of iPad and iPhone, etc.); Valid US Passport or ability to obtain prior to employment; Valid US State Driver’s license. - Preferred Qualifications: Associate or Bachelor’s degree in Engineering or equivalent instrumentation/electronics background and chemistry knowledge in the Life Science/Pharma/Food & Beverage safety fields; Ability and willingness to learn to use the SAP, Oracle, Salesforce and ServiceMax business applications that are integral to the daily completion of assigned tasks; 1+ years Life Science/Pharma/Food & Beverage instrumentation experience; 1+ years field service experience and/or field technician experience; Effective written and verbal communication skills; Aptitude and ability to handle difficult customers and situations. - Pay Range: $32.00 - $49.00/hour. The offer range represents the anticipated low and high end of the base pay compensation for this position. The actual compensation offered will be determined by factors such as location, level of experience, education, skills, and other job-related factors. Position may be eligible for sales or performance-based bonuses. - Benefits offered by the Company include health insurance, paid time off (PTO), retirement contributions, and other perquisites. For more information click here. - Also there is a "What we offer" paragraph about culture, inclusion, etc. That's more fluff but could be considered Benefits? Already have benefits. Could include as part of Benefits? But we should not create filler. The "What we offer" is generic culture statement, not specific benefits. Might skip. - There's also "RSREMD" maybe a code; ignore. - No schedule specifics besides travel percentages and occasional outside normal hours. Could we create a Schedule section? The posting mentions travel up to 30-40%, occasional travel, sometimes local, 1-3 days overnight, training Europe 5-6 days, work outside normal business hours occasionally. That's schedule info. So we can include a Schedule section with that detail. - Benefits: health insurance, PTO, retirement contributions, other perquisites. That's specific enough. - Pay: we have range. - Responsibilities: list of duties. - Requirements: Minimum Qualifications. - Qualifications: Preferred Qualifications. - Skills: maybe combine some skill statements? Could include communication skills, handling difficult customers, etc. But we already have those in Preferred Qualifications. Could still create Skills section for things like hand-eye coordination, manual dexterity, using tools, IT skills, etc. However we need to avoid duplication. The instruction: Prefer a few substantive sections over many thin ones. So we could combine Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. About the role maybe a brief intro paragraph. We need to not repeat job title as heading. Already not. We need to use

for section headings. Use

• for any list of duties/requirements/benefits, and

  for prose. We must preserve ALL substantive information; do not invent or summarize away detail. So we need to include all details. We need to remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. There's none. We need to output only HTML fragment. Let's structure:

  About the role

  ... description of role location, etc.

  Responsibilities

  • Provide professional service on a timely basis including installations, preventative maintenance, repairs, and calibration following defined procedures and respecting customer on-site rules and regulations.
  • Response time for service can range from 24 hours on-site to up to 4 weeks.
  • Service at customer sites of scientific instrumentation manufactured or represented by MilliporeSigma including BioMonitoring-Biocontrol instruments; may be expanded to include Immunoassay instruments and Laboratory Water Purification Systems.
  • Accurate and detailed completion of Work Orders and related documentation.
  • Provide customers with appropriate documentation of work completed, including but not limited to Service Reports and Instrument Calibration and Performance Reports.
  • Maintain timely, courteous, effective, and professional communications between all customers, internal and external.
  • Meet business expectations including response time, work order completion rates, and customer satisfaction survey results.
  • Maintain tools and test equipment in proper working order and calibration.
  • Submit expense reports every two weeks for travel.
  • Assist with training other team members as needed.

  Requirements

  • High School Diploma or GED.
  • 2+ years of experience with the use of basic hand, power and electrical measuring tools.
  • 2+ years of experience in instrument or machinery maintenance.
  • 2+ years using standard computer applications (Microsoft Office suite).
  • 2+ years of experience working in a detail-oriented, collaborative business environment using basic IT skills (i.e. ability to use the computer for inter-equipment communications, uploading software from computer to the instruments, use of iPad and iPhone, etc.).
  • Valid US Passport or ability to obtain prior to employment.
  • Valid US State Driver’s license.

  Qualifications

  • Associate or Bachelor’s degree in Engineering or equivalent instrumentation/electronics background and chemistry knowledge in the Life Science/Pharma/Food & Beverage safety fields.
  • Ability and willingness to learn to use the SAP, Oracle, Salesforce and ServiceMax business applications that are integral to the daily completion of assigned tasks.
  • 1+ years Life Science/Pharma/Food & Beverage instrumentation experience.
  • 1+ years field service experience and/or field technician experience.
  • Effective written and verbal communication skills.
  • Aptitude and ability to handle difficult customers and situations.
  Maybe Skills section could include physical attributes and hand-eye coordination etc. But we could incorporate those into Responsibilities or Requirements? Physical attributes are not exactly requirements but could be under Requirements? They are physical demands. Could be a separate section "Physical Requirements" but not in allowed headings. The allowed headings list includes Skills. So we could put physical attributes and hand-eye coordination under Skills. Thus:

  Skills

  • Moving and/or lifting up to 60 lbs., with assistance.
  • Standing, bending, stooping, climbing, sitting, and kneeling.
  • Utilizing hand-eye coordination and manual dexterity.
  But we also have IT skills etc already in Requirements. Could keep. Now Benefits:

  Benefits

  • Health insurance.
  • Paid time off (PTO).
  • Retirement contributions.
  • Other perquisites.
  Pay:

  Pay

  $32.00 - $49.00 per hour (base pay range). Actual compensation determined by location, level of experience, education, skills, and other job-related factors. Position may be eligible for sales or performance-based bonuses.

  Schedule:

  Schedule

  • Travel up to 30-40% of the time, chiefly in the US with occasional travel to Canada and internationally.
  • Travel usually planned 3-4 weeks in advance but may be required on shorter notice.
  • Sometimes local; usually 1-3 days overnight travel in the United States or Canada.
  • Some training may require travel to Europe for 5-6 days.
  • Work or travel outside of normal business hours occasionally as business needs dictate.
  We should also include location info: Bedford, MA location and Repair Center. That could go in About the role. Let's craft About the role paragraph:

  As a Field Service Engineer based at the Bedford, MA location (and working in the Bedford, MA Repair Center when not in the field), you will build customer rapport while providing top‑notch service on scientific instrumentation manufactured or represented by MilliporeSigma, including BioMonitoring‑Biocontrol instruments, with potential expansion to Immunoassay instruments and Laboratory Water Purification Systems.

  That captures location. Now ensure we didn't miss any substantive info: The bit about "This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US." That's a requirement about work authorization. Should we include? It's substantive. Could be under Requirements or maybe a separate note. Since we have Requirements heading, we can add a bullet: "Must be eligible to work in the US; role does not offer sponsorship for work authorization." Also "Valid US Passport or ability to obtain prior to employment" already there. Also "Valid US State Driver’s license" already. Also "This position includes travel up to 30-40% of the time..." we have schedule. Also "Sometimes local, but usually 1-3 days overnight travel in the United States or Canada." schedule. Also "Some training may require travel to Europe for 5-6 days." schedule. Also "This role may also include work or travel outside of normal business hours occasionally as business needs dictate." schedule. Also "Physical Attributes Moving and/or lifting up to 60 lbs., with assistance Standing, bending, stooping, climbing, sitting, and kneeling Utilizing hand-eye coordination, manual dexterity" we have skills. Also "Submission of expense reports every two weeks for travel." we have responsibilities. Also "Assist