Engineer Field - Level 5

About the role

Conduct technical analysis of product implementations, modifications and enhancements to product in accordance with specific customer specifications and implementations.
Troubleshoots technical problems and issues, determines technical solution in accordance with product and customer specifications, and recommends actions to company or customer representatives for coordinative product solution.
Affirms product needs in accordance with customer specifications.
Conducts technical training and product briefing with customers, vendors and company representatives.
Acts as local on-site representative to customers organization.

Responsibilities

• Conduct technical analysis of product implementations, modifications and enhancements to product in accordance with specific customer specifications and implementations.
• Troubleshoots technical problems and issues, determines technical solution in accordance with product and customer specifications, and recommends actions to company or customer representatives for coordinative product solution.
• Affirms product needs in accordance with customer specifications.
• Conducts technical training and product briefing with customers, vendors and company representatives.
• Acts as local on-site representative to customers organization.

Requirements

• Must work on-site in Honolulu, HI
• Must have active TS/SCI clearance (in-scope)
• Experience working in a customer facility as part of a small, on-site technical team
• Demonstrated ability to work independently with minimal supervision in an operational environment
• Experience serving as the primary technical interface to a customer or user community
• Hands-on experience as a VMware administrator (e.g., managing ESXi hosts, vCenter, virtual machines)
• Experience administering Windows Server and Windows workstation environments
• Experience administering Windows Active Directory (users, groups, GPOs, authentication)
• Experience with software installation and integration on operational systems
• Experience troubleshooting software issues in a production or fielded environment
• Working knowledge of installation and integration of the Minotaur baseline (or similar mission system software)

Qualifications

• Bachelor’s degree in a STEM field with 12 years of professional experience – OR – Master’s degree with 10 years of professional experience – OR – PhD with 8 years of professional experience

Skills

• Full Scope Polygraph and/or SAP eligibility/clearance
• Experience troubleshooting and maintaining Kubernetes-based containerized applications
• Experience deploying and sustaining systems within DoD secure environments (e.g., SIPR, JWICS, SCIF operations)
• Experience monitoring and maintaining cybersecurity tools (e.g., endpoint protection, vulnerability scanners, SIEM)
• Experience configuring, managing, and troubleshooting encryption devices (e.g., TACLANE or similar Type 1 devices)
• Experience configuring, managing, and troubleshooting network devices such as routers, switches, and firewalls
• Experience supporting or operating Minotaur mission systems or similar ISR/mission system baselines
• Strong customer-facing communication skills and experience delivering technical briefings or user training
• Prior field engineering or systems engineering experience supporting operational users in austere or remote locations
• Familiarity with DoD cybersecurity requirements (e.g., STIGs, RMF, ACAS, HBSS)

Benefits

• Full benefits package including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.

Pay

$139,700.00 - $209,500.00

Schedule

Not specified