Engineer

L’Ermitage Beverly Hills has been a sanctuary of elegance and discretion since 1975. An exclusive Five-Star, AAA Five Diamond, Two Michelin Keys property, we are committed to delivering world-class hospitality in an intimate and refined environment. Every team member contributes to the timeless experience that defines L’Ermitage and is committed to offering travelers excellence in hospitality.

About the role

As the Engineer, you will be responsible for the operation, maintenance, service, and repair of equipment. This includes completing maintenance requests and work orders from all departments on a timely basis, assisting in the repair and upkeep of the property's cosmetic materials (interior/exterior painting, patching woodwork, and furniture refinishing), and supporting other areas of Engineering as assigned.

Responsibilities

• Adhere to L’Ermitage guidelines to ensure the health, safety, and comfort of team members and guests.
• Respond to guest calls using the maintenance work order application, prioritizing and updating tasks in a timely manner.
• Professionally communicate with guests to update them on the status of repairs in their rooms.
• Demonstrate solid knowledge in air conditioning and refrigeration, electrical, mechanical, plumbing, patching walls, painting, wall vinyl replacement, pneumatic/electronic systems, carpentry, kitchen equipment, vehicles, energy conservation, and general building management.
• Work closely with housekeeping and guest services to ensure guest satisfaction regarding facilities in guest rooms, public areas, and exterior spaces.
• Maintain guest rooms, restaurant, and public areas to company standards through regular inspections and walk-throughs.
• Visually survey and clean public spaces and exterior areas, including changing light bulbs, trash removal, parking area maintenance, and general upkeep.
• Perform pool maintenance and cleaning.
• Conduct preventive maintenance on guest rooms, public areas, tools, and equipment, including cleaning, lubrication, and filter changes.
• Program TVs and perform general housekeeping and engineering-related duties.
• Complete preventative maintenance tasks on property systems, such as cleaning HVAC units, checking pressure gauges, and monitoring temperatures.
• Keep maintenance areas and tool storage tidy and safe, reporting unsafe conditions to leadership.
• Perform mid-level troubleshooting of hotel Mechanical, Electrical, and Plumbing (MEP) systems.
• Identify, locate, and operate all shut-off valves for equipment and buildings.
• Perform Engineer on Duty responsibilities, including readings, property walks, and guest communication.
• Ensure compliance with OSHA requirements, city, state, and federal codes, escalating concerns to leadership.
• Use the Lockout/Tagout system before performing any maintenance work.
• Maintain a working knowledge of engineering computer programs related to preventative maintenance, energy management, and other systems.
• Understand fire alarm procedures, emergency evacuation procedures, and all safety-related issues.
• Maintain safe and clear exterior walking areas, including landscaping, waste removal, and seasonal management.
• Attend departmental meetings and training sessions as required.
• Demonstrate a team-focused attitude and encourage collaboration.
• Follow safe work practices for all safety precautions, including emergency evacuation procedures, accident reporting, OSHA compliance, and bloodborne pathogen procedures.
• Comply with all company policies, including time and attendance expectations, uniform standards, anti-harassment policy, and workplace substance policies.
• Complete additional projects and daily tasks as assigned by leadership.

Skills & Qualifications

• 1-2 years of engineering support experience in hospitality is preferred.
• Ability to frequently stand, walk, sit, stoop, twist, push, pull, and use power and hand tools.
• Must be able to lift or move up to 50 pounds and occasionally lift up to 75 pounds.
• Ability to interpret manufacturer's literature for installation, preparation, use, and upkeep of materials and products.
• Knowledge of proper chemical handling and disposal.
• Strong communication, organizational, and problem-solving skills.
• Enthusiasm for the role and passion for property maintenance.
• Ability to prioritize, delegate, and respond in a timely fashion while working under pressure and multitasking.
• Successful completion of a satisfactory background check.
• Flexible schedule—willing and able to work shift duties that may include evenings, nights, overnights, weekends, and holidays.

Technology & Equipment Used

• Printer/Scanner/Copier
• Time Clock
• Cell phone/Tablet
• Radio/Walkies
• Maintenance Software
• Point of Sale Software
• Basic Cleaning Chemicals & Tools (mop/bucket, broom/dustpan, vacuum, sanitizers, and rags)
• Refrigeration Units & Freezers
• Beer Kegs and Taps
• Automatic Dishwasher
• CO2 Carbonation System
• Kitchen Equipment (oven/stoves, fryers, steamers, food processors, slicers, grill, etc.)
• Steam Mop and Carpet Deep Cleaner
• Linen Press, Irons, and Ironing Boards
• Paint, Paint rollers and brushes, and other painting tools
• Gym equipment
• Ladders
• Landscaping tools
• Saws, Power tools, and handheld tools
• Pool equipment
• TVs, cable boxes, network modems
• Electronic mechanical gauges (thermometers, pressure gauges, gas meters, etc.)
• Wallpaper Steamer and Applications

Working Environment

• Work primarily takes place in a hotel and restaurant environment, including guest-facing areas and employee back-of-house spaces.
• Professional office environment with both group and solo work.
• Exposure to various hazardous chemicals, to be used only as instructed.