Engine Service Supervisor

Since 1952, Mustang Cat has proudly served the construction, oil & gas, power generation, marine, and manufacturing industries as the authorized Caterpillar® dealer for Southeast Texas. Recognized as one of America’s Greatest Midsize Workplaces of 2025, Mustang Cat values employee growth, invests in development, and empowers staff to make a difference.

About the role

Mustang Cat is actively recruiting an experienced Service Supervisor to lead the Engine Rebuild Shop in Houston, Texas. The position requires advanced knowledge of Caterpillar diesel and natural‑gas engines, with a strong preference for experience on 3500 & 3600 series engines. As a key service leader in the industrial power systems market, you will own safety, quality, throughput, and customer satisfaction while driving continuous improvement, profitable growth, and employee development.

Responsibilities

• Provide day‑to‑day leadership for service technicians.
• Oversee all engine repairs, overhauls, and warranty repairs.
• Monitor shop expenses and technician overtime.
• Lead safety meetings and champion all safety initiatives and processes.
• Open, review, edit, and invoice all work orders.
• Effectively handle customer disputes and concerns.
• Communicate with the sales team and customers regarding repair status.
• Represent Mustang Cat in a professional manner both in and away from the office.

Requirements

• Bachelor’s degree in an industry‑related field.
• Minimum 2 years experience in a service supervisory role.
• Basic knowledge of accounting and business financials.
• Strong computer skills with Microsoft Office (Outlook, Word, Excel, PowerPoint) and other Windows‑based programs.
• Technical knowledge of diesel and natural‑gas engine systems.
• Background in industrial power systems, oil & gas, or generator service industries.
• Familiarity with Caterpillar service platforms (SIS and DBS preferred).
• Strong interpersonal, team‑building, and communication skills.
• Ability to multitask, make informed decisions, and lead under pressure.
• Passion for delivering technical excellence and service leadership.

Benefits

• Great work‑life balance
• Tuition reimbursement
• Vast growth opportunities
• Leadership training programs
• Job stability
• Full‑time medical, dental, and vision benefits
• 401(k) with employer matching
• Paid vacation, sick time, and holidays