Engagement Support Specialist

About the role

CYPFER is a true first-responder Cybersecurity organization enabling clients to return to business rapidly, the right way, following a cyber-attack. We are a global market leader in ransomware post-breach remediation and cyber-attack first response. We deliver results that far surpass market statistics for cyber-extortion and ransomware events. Our team of cybersecurity professionals works with prominent global insurance carriers, leading law firms, and Fortune 1000 businesses.

Key Responsibilities

• Cook up and manage the scoping, quoting, and contracting process for client and partner engagements.
• Participate in scoping calls and take detailed technical notes to support contract development.
• Act as the primary liaison between clients, partners, and technical teams to ensure efficient engagement execution.
• Translate client needs and incident details into actionable service scopes aligned with cybersecurity best practices.
• Support sales and effort estimation during pre-engagement phases.
• Contribute to the creation of Statements of Work (SoWs) and maintain strong relationships with decision-makers for a smooth contract signoff.
• Ensure consistent delivery of high-quality service & support on a client and partner engagement.
• Ensure consistent, timely resolution (scope and contract) of issues.
• Ensure consistent professional conduct.
• Aid in reporting and documentation for client engagements and commercial activities.
• Provide after-hours support on a rotational basis, ensuring responsiveness during critical incidents.

Qualifications

• Strong business communication skills.
• Proven experience in engagement coordination, contracting, or client-facing roles.
• Exceptional organizational skills and attention to detail.
• Ability to work independently and manage multiple priorities in a high-pressure environment.
• Strong problem-solving capabilities and critical thinking under time-sensitive conditions.
• Strong presentation skills and the ability to articulate complex concepts to cross-functional audiences.
• Comfort in customer-facing situations with strong written/verbal communication skills and the ability to communicate with both technical and non-technical, internal and external stakeholders.
• Familiarity with cybersecurity services, digital investigations, and compliance frameworks (preferred).