Engagement Strategist

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you. Rx Savings Solutions (RxSS), part of CoverMyMeds, helps members, employers, and health plans reduce medication costs, improve adherence, and navigate care. With access to more than 19M lives across both Medicare and Commercial plans, our platform helps patients navigate their benefit, identifies savings opportunities and connects patients to more affordable medication options. Starting with the patient, RxSS makes the medication journey more understandable so that prescriptions are accessible and affordable. The Engagement Strategist sits in our Product organization and is a true blend of product strategy and engagement marketing, focused on ensuring the member perspective is incorporated throughout the product lifecycle at Rx Savings Solutions. The Engagement Strategist partners closely with Product Managers and cross-functional teams to develop customer journeys and multi-channel outreach strategies across email, SMS, web, mobile, and direct mail that increase awareness, adoption, and meaningful behavior change. The ideal candidate is a curious, big-picture thinker who understands marketing and communications but wants to work more deeply within product, using member insights and engagement data to shape solutions, test and optimize experiences, and turn ambiguous concepts into actionable plans. Key Responsibilities: Design and manage end-to-end member engagement strategies across the healthcare journey, including awareness, prescription savings, care navigation, medication adherence, and condition managementPartner with Product Managers during product discovery and planning to define engagement strategies, customer journeys, and adoption approaches before development beginsDevelop customer journey maps, channel strategies, campaign architectures, and activation plans that support product adoption and member engagement goalsBuild, launch, test, and optimize multi-channel engagement campaigns across email, SMS, web, mobile, and direct mail channelsAnalyze campaign, adoption, and engagement metrics to identify opportunities for improvement and recommend data-driven enhancementsCollaborate with Analytics teams to develop reporting and measurement frameworks that provide actionable insights into member behavior and engagement performancePartner with Product, Engineering, Operations, Client Success, and Commercial teams to ensure engagement strategies are effectively implemented and optimizedPresent engagement strategies, journey designs, and performance insights to internal stakeholders and external clientsIdentify opportunities to improve member experiences, increase adoption, and support business objectives through new engagement programs and initiativesManage relationships with external vendors and partners supporting engagement initiatives and campaigns Basic Requirements: Bachelor’s degree or equivalent professional experience, and typically requires 4+ years of experience in engagement strategy, customer experience, lifecycle marketing, product marketing, healthcare communications, or a related field2+ years of experience developing and optimizing multi-channel engagement programs utilizing at least three communication channels (e.g., email, SMS, web, mobile applications, or direct mail)2+ years of experience analyzing engagement, campaign, adoption, or customer behavior metrics and applying findings to improve outcomes2+ years of experience partnering with Product Management, Technology, Analytics, or Operations teams in a cross-functional environmentExperience managing multiple concurrent projects with competing priorities and deadlinesExperience presenting recommendations, strategies, and results to stakeholders at multiple organizational levelsProficiency with Microsoft Excel, PowerPoint, and Word in a professional environmentExperience using customer relationship management (CRM), marketing automation, or engagement technology platforms. Preferred Skills / Experience: Experience in healthcare, pharmacy, health technology, benefits administration, patient engagement, or consumer health industriesExperience working within a product organization or Agile product development environmentExperience with Salesforce, Salesforce Marketing Cloud, or similar marketing automation platformsExperience developing customer journey maps and personalization strategiesExperience supporting product launches, adoption initiatives, or customer onboarding programsExperience working with external agencies, consultants, or strategic partnersFamiliarity with A/B testing, segmentation strategies, and campaign performance optimization methodologies Success Measures: Product adoption and utilization ratesMember engagement and activation performance across communication channelsCampaign effectiveness and conversion outcomesCustomer journey completion and engagement metricsDelivery of engagement initiatives aligned to product launch timelinesImprovements in member experience and behavior-change outcomesStakeholder satisfaction and cross-functional execution effectiveness We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here. Our Base Pay Range for this position $89,800 - $149,600 McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind: McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application. McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates. McKesson job postings are posted on our career site: careers.mckesson.com. McKesson is an Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com or (Canada) Accessibility@mckesson.ca. Resumes or CVs submitted to this email box will not be accepted. Join us at McKesson!