Engagement Specialist | Inpatient Services Program

About the role

Odyssey House Louisiana, Inc. is seeking a full-time Engagement Specialist. The Engagement Specialist performs a variety of administrative tasks for New Orleans Inpatient Services, responsible for scheduling and referral coordination and follow through.

Responsibilities

Primary duties:

• Oversee the efficient operations of the admissions office by maintaining electronic correspondence (fax and copier), memos, and other documentation
• Contact referral sources daily and update/maintain referral spreadsheets
• Coordinate referrals, check and follow through with online referrals, and schedule referral appointments
• Initiate scheduled intakes for admissions counselors
• Engage clients on waitlists and schedule appointments
• Answer and field all front desk calls and conduct preliminary triage
• Complete initial triage forms
• Meet scheduling productivity goals as directed by the Program Manager and Program Director
• Run and distribute reports
• Maintain and input daily updates on LADDS, OAD census and Service Point information for monthly, quarterly and annual reporting requirements
• Conduct MEVS, background checks, UDS
• Distribute orientation booklets
• Coordinate viewing of mandatory Narcan video
• Update census and discharge reports daily
• Participate in staff meeting when necessary
• Perform other duties as assigned

Secondary duties:

• Maintain and distribute office supply inventory
• Screen incoming mail and draft responses to inquiries for information concerned with matters of non-technical nature and/or matter in which precedents are clear
• Maintain department's records system, including filing and retrieving documents, researching files, etc.
• Maintain inactive treatment files
• Maintain SharePoint files
• Receive and pass verbal and written feedback to clinical, medical, and other Residential staff as requested about client activity and behavior
• Complete all Incident Reports prior to the end of scheduled shift as required by Incident Policy and Procedure
• Monitor client phone calls
• Assist with filing of client documentation
• Contact the Program Manager in the event of a fire or evacuation of the treatment facility as required
• Contact the Program Manager or the Clinical Services Supervisor if the Police or other law enforcement officials come to the Agency
• Scan documentation into the Electronic Health Record
• Enter client information into the Practice Management System
• Perform other duties as assigned

Qualifications

Minimum qualifications:

• Proficient in MS Office Suite
• Excellent communication skills
• At least 6 months experience with substance abuse treatment

Preferred qualifications:

• Bachelor's Degree in a human service related field
• More than 2 years of substance abuse treatment experience
• At least 1 year of Electronic Health Record system experience
• At least 1 year of MS Access experience
• Knowledge of Narcotics Anonymous and Alcoholics Anonymous principles

Benefits

• Insurance (health, dental, vision, life, long-term and short-term disability)
• Leave benefits
• 401k match