Engagement Specialist & Driver

About the role

Be part of a team that values connection, accountability, and real impact. Why Access? Because how we work matters just as much as what we do. At Access, our Culture Playbook isn’t a poster on the wall – it’s how we show up for each other and for the people we support.

Responsibilities

• Report on time to designated locations for pickup and drop-off.
• Ensure the safety and well-being of all passengers at all times.
• Adhere to all traffic laws, agency vehicle policies, and safety procedures.
• Conduct pre- and post-trip vehicle inspections.
• Immediately report maintenance issues, accidents, or safety concerns to supervisor.
• Drive to and from designated pickup areas.
• Maintain vehicle cleanliness and organization.
• Document transportation logs and engagement-related contacts as required.
• Serve as a welcoming first point of contact for participants.
• Build rapport with participants using trauma-informed and recovery-oriented approaches.
• Encourage consistent attendance and active participation in program services.
• Support re-engagement efforts for participants who disengage from services.
• Observe and report behavioral concerns, or safety issues to clinical staff.
• Aid participants in transitioning safely into the program environment.
• Provide supportive listening and appropriate encouragement while maintaining professional boundaries.
• Recognize signs of behavioral distress, or crisis.
• Immediately notify clinical or supervisory staff of concerns.
• Follow program emergency and crisis response protocols.
• Assist with managing front door operations at 256 Washington St. between transportation runs.
• Represent the program positively in the community when transporting participants.
• Greet visitors and participants professionally.
• Ensure building safety and appropriate visitor procedures are followed.
• Communicate effectively with clinical and administrative staff regarding participant attendance and engagement.
• Participate in team meetings as requested.
• Assist with program events, activities, and outreach efforts.

Qualifications and Attributes

• Strong self-starting skills.
• Demonstrated reliability and dependability.
• Ability to work independently with minimal supervision.
• Strong interpersonal and communication skills.
• Trauma-informed and culturally sensitive approach.
• Ability to maintain professional boundaries.
• Bilingual English/Spanish preferred.
• Ability to remain calm under pressure.

Education and Experience

• A High School Diploma or G.E.D. required.
• A valid Driver’s License with a clean driving record required.
• Experience working with vulnerable populations a plus.
• Individuals with peer certification are strongly encouraged to apply.

Physical Characteristics

• Ability to sit for extended periods while driving.
• Ability to lift up to 25–40 lbs.
• Ability to assist passengers entering and exiting vehicles.
• Ability to respond quickly in emergency situations.
• Frequent walking, standing, and light physical activity within the facility.

Pay

$30.00 per hour

Schedule

8:00AM-4:00PM & 10:00AM-6:00PM (35 hrs.)