Engagement Specialist

About the role

The Engagement Specialist supports the Crisis Care service team and individuals in the community experiencing a crisis. The team includes Supervisors, Crisis Directors, therapists, case managers, MHPs, QMHPs, and those in crisis.

Responsibilities

• Provides crisis response during on-call rotation within the required response timeframe
• Responds to crises in person, by phone, in the office, or via video, as approved by program and supervisor
• Must be available to work outside of regular office hours, weekends, and holidays as needed
• Works constructively with clients, other providers, and the community
• Requires knowledge of community resources for referral purposes
• Understands and applies the Mental Health Code and the Confidentiality Act
• Understands and applies applicable agency policies and procedures
• Engages and works effectively with individuals in mental health or substance abuse crises
• Works cooperatively with other agencies, community partners, and professionals
• Observes and submits accurate written documentation regarding interactions and services provided
• Works independently, responsibly, and organically
• Travels to transport individuals (adults and children) while adhering to program safety guidelines
• Is reliable and flexible to meet the program's needs

Qualifications

• High school diploma or GED
• Engagement/home visiting experience preferred
• Funder-required lived experience as a consumer of mental health or substance abuse services preferred
• Three years post-lived experience preferred
• Reliable transportation, valid driver's license, and acceptable driving record with OHU coverage for auto insurance
• Community resource experience preferred

Benefits

• Tuition assistance up to $2500 per year
• Up to 4 weeks paid vacation days
• Up to 6 paid personal days
• Up to 5 paid sick days annually
• A Mental Health Day
• Medical, dental, vision, 403(b) retirement, flexible spending accounts, and health savings account
• Agency-paid life and accidental death up to $50K based on salary
• Multiple voluntary supplemental plans for employee, spouse, and child(ren)
• Voluntary legal plans and pet insurance
• Agency-paid long-term and short-term disability
• Career ladders, professional development, and promotion opportunities

Pay

Details about pay are not specified in the job posting.

Schedule

Schedule details are not specified in the job posting.