Engagement Principal – Supply Chain / Enterprise Solutions

About the role

Thoucentric is building cutting‑edge, AI‑driven enterprise platforms that help global organizations make better, faster decisions. As an Engagement Principal (EP), you will work closely with customers and internal teams to translate business needs into functional solutions and support successful delivery of enterprise software implementations. This role sits at the intersection of business analysis, supply chain domain knowledge, and project delivery, making it ideal for professionals who enjoy working with customers and turning requirements into real outcomes.

Responsibilities

• Understand customer business requirements and solution ideas
• Map current (As‑Is) processes and define future‑state (To‑Be) processes
• Translate business needs into detailed functional requirements and design documents
• Support Solution Architects with functional and technical specifications
• Identify test scenarios and help with test case documentation
• Work closely with delivery teams to test and troubleshoot solutions
• Support user acceptance testing (UAT) and production releases
• Prepare and deliver customer training sessions
• Aid in day‑to‑day project management and tracking deliverables
• Create project documentation and status updates
• Conduct meetings and presentations with customers and internal stakeholders
• Escalate risks and issues when required

Requirements

• 10+ years of experience as a Project/Program Management or similar role
• Strong experience in requirements gathering, functional design, testing, and delivery
• Background in Supply Chain Management projects
• Experience working with enterprise systems such as ERP (SAP SD/MM/PP, Oracle), BI, or supply chain planning/execution tools
• Exposure to cloud / SaaS solutions
• Experience working in Agile / Scrum environments
• Bachelor’s degree in Supply Chain, Engineering, or related fields

Skills

• Strong communication and documentation skills
• Confidence working directly with customers
• Ability to manage multiple stakeholders
• Good understanding of enterprise IT implementations
• Willingness to travel within the region as needed