Engagement & Outreach Specialist

About the role

Mental Health Cooperative, Inc. (MHC) is a rare and special place where outstanding company culture is intentional. We support and treat individuals with severe and persistent mental illness and children with severe emotional disorders across Middle and East Tennessee. This role is ideal for someone who finds purpose in helping others, enjoys meaningful interactions, and brings steady, hopeful energy to fast-paced work.

Responsibilities

• Engage with Purpose
  Reach out via phone calls to individuals and families. Introduce MHC in a warm, hopeful, and clear way that makes people feel cared for immediately.
• Guide with Clarity
  Reduce fear, increase understanding, and make next steps simple.
• Motivate and Support
  Use training in communication, business development, and active listening to help people work through hesitations to move them from “maybe later” to “I’m ready now.”
• Coordinate Seamlessly
  Partner closely with Enrollment Clinicians who complete the next phase of enrollment, making sure each person lands in the right hands.
• Drive Enrollment Outcomes
  Follow up consistently, manage outreach efficiently in HubSpot, and strengthen our partnerships by ensuring people receive timely guidance.

What Success Looks Like

• You consistently help people feel seen, heard, and supported in the first minutes of an interaction.
• You maintain a steady rhythm of outreach with high follow-up quality.
• You’ll make at least 100 calls per shift and enroll at least 25 people in MHC services.
• You convert outbound calls to enrollments at high levels through skill, clarity, and care.
• You help re-engage people referred by their health plan who may have fallen out of care, ensuring they don’t slip through the cracks.
• You represent MHC with professionalism and warmth across every touchpoint.

What You Will Gain

• A Mission That Makes You Proud
  Your work changes the course of someone’s life. Many will remember you as the first person who truly helped.
• Development Opportunities
  You Will Be Trained In Motivational communication De-escalation and empathy Persuasion and objection handling CRM systems (HubSpot) Behavioral health and community resource navigation
• Personal and Professional Growth
  This role helps you strengthen valuable communication, engagement, and problem-solving skills while making a meaningful difference every day.
• A Supportive, Growth-Oriented Team
  You’ll work with a leader who invests in your success and teammates who encourage each other every day.

Who Thrives In This Role

• People who are motivated to pick up the phone and connect people who are seeking care to MHC
• People who enjoy a fast but steady flow of interactions and can stay grounded in the process
• People who like clear expectations on results and a consistent daily rhythm
• People who bring hopeful, calm energy even when things move quickly
• People who want meaningful work

Pay & Schedule

$20 to $22 per hour (eligible for overtime if needed by MHC) plus performance incentives of up to 20 percent paid quarterly, based on meeting enrollment goals. For example, base pay of $20 per hour with a 20 percent bonus is equivalent to $24 per hour. A rate of $22 per hour with a 20 percent bonus is equivalent to $26.40 per hour. Full-time, 40 hours per week (on-site in Metro Center) Available shift: 9:00 am – 5:30 pm

Benefits

• Mental Health Cooperative offers a full comprehensive benefit plan for you to participate in. The following products are available:
• Medical Insurance/Prescription Drug Coverage
• Health Savings Account
• Dental & Vision Insurance
• Basic Life and AD&D Insurance
• Short- & Long-Term Disability
• Supplemental Life Insurance
• Cancer & Accident Insurance
• Critical Illness Insurance
• 403b - Retirement Plan
• Calm App for medication and mental health
• Gym membership discounts
• Pet Insurance

Equal Opportunity Employer

Mental Health Cooperative embraces inclusion, diversity and equal opportunity. We're committed to building a team that represents a variety of backgrounds, perspectives, and skills. Mental Health Cooperative is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.