Engagement Manager, Professional Services, AWS Strategic Industries

We are seeking a highly skilled and versatile Engagement Manager (EM) to lead the delivery of complex cloud solution projects for the Amazon Web Services Professional Services (ProServe) team. In this role, you will combine technical expertise with strong project leadership to drive successful implementations of AWS-based solutions, bridging business requirements with technical solutions and ensuring alignment with customer outcomes.

About the role

As an Engagement Manager, you will apply AWS frameworks such as Well-Architected and Cloud Adoption Framework while demonstrating technical credibility across diverse stakeholders. You will distill customer needs into clear technical requirements, decompose complex problems, and make informed trade-off decisions considering performance, scalability, security, and business impact. With strong technology and program/project management experience, you will validate technical solutions against business goals, recognize when additional technical evaluation is needed, and manage technical risks. You will also achieve and maintain relevant AWS certifications, develop domain-specific expertise, and communicate technical concepts to both technical and business audiences. As you progress, you will lead increasingly complex technical projects, shape cross-organizational technical strategies, and establish best practices in your domain.

The AWS Professional Services organization is a global team of experts that helps customers realize their desired business outcomes when using the AWS Cloud. We collaborate with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives, providing assistance through offerings that help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through global specialty practices covering a variety of solutions, technologies, and industries.

Responsibilities

• Lead and manage complex cloud migration and implementation projects.
• Leverage comprehensive knowledge of AWS services, architectures, and best practices to guide technical decisions and strategic planning.
• Bridge business requirements with technical solutions, facilitating engineering discussions and ensuring alignment with customer business outcomes.
• Distill customer needs into clear technical requirements and map them to business outcomes.
• Decompose complex technical problems into actionable, deliverable solutions.
• Contribute to technical documentation and define documentation standards.

Requirements

• 3+ years of program or engagement management experience leading other project managers to deliver a program with multiple and concurrent projects.
• 3+ years of cloud computing experience.
• Bachelor's degree in Computer Science or Engineering.
• Experience working as a Scrum Master or Product Owner across multiple cross-functional teams.

Preferred Qualifications

• Project management certification (e.g., APM, CSM, PMI-ACP, PRINCE2).
• AWS certification.
• Knowledge of the value proposition of the public cloud and cloud engagement delivery (IaaS, PaaS, SaaS).
• Experience working with and presenting to C-level executives, IT, and lines of businesses across organizations or equivalent.
• Experience conveying complex technical concepts to both technical and business audiences.
• Experience applying AWS frameworks like Well-Architected and Cloud Adoption Framework.

Benefits

• Comprehensive health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, and optional supplemental life plans).
• Employee Assistance Program (EAP) and Mental Health Support.
• Medical Advice Line and Flexible Spending Accounts.
• Adoption and Surrogacy Reimbursement coverage.
• 401(k) matching.
• Paid time off and parental leave.
• Sign-on payments and restricted stock units (RSUs).

Pay

• USA, CA, San Francisco: $151,000 - $204,200 USD annually
• USA, IL, Chicago: $131,200 - $177,600 USD annually
• USA, MA, Boston: $131,200 - $177,600 USD annually
• USA, NC, Raleigh: $131,200 - $177,600 USD annually
• USA, NJ, Jersey City: $144,400 - $195,400 USD annually
• USA, NY, New York: $144,400 - $195,400 USD annually
• USA, TX, Austin: $131,200 - $177,600 USD annually
• USA, TX, Dallas: $131,200 - $177,600 USD annually
• USA, VA, Arlington: $131,200 - $177,600 USD annually
• USA, WA, Seattle: $131,200 - $177,600 USD annually

About the team

AWS values diverse experiences and encourages candidates from all backgrounds to apply, even if they do not meet all preferred qualifications. Our inclusive culture fosters learning and curiosity, with employee-led affinity groups promoting inclusion and pride in our differences. Ongoing events and learning experiences, such as Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to embrace our uniqueness. We offer mentorship and career growth resources to help you develop into a well-rounded professional, striving to become Earth’s Best Employer. Work-life balance is a priority, ensuring flexibility to support both professional success and personal well-being.