Engagement Manager, Professional Services, AWS Strategic Industries

About the role

The Amazon Web Services Professional Services (ProServe) team is seeking a highly skilled and versatile Engagement Manager (EM) to lead the delivery of complex cloud solution projects. In this role, you will combine technical expertise with strong project leadership skills to drive successful implementations of AWS-based solutions for our clients. You will bridge business requirements with technical solutions, facilitating technical discussions and ensuring alignment with customer outcomes. Applying AWS frameworks like Well-Architected and Cloud Adoption Framework while demonstrating technical credibility across diverse stakeholders, you will distill customer needs into clear technical requirements, decompose complex problems, and make informed trade-off decisions considering performance, scalability, security, and business impact.

As you progress, you’ll lead increasingly complex technical projects, shape cross-organizational technical strategies, and establish best practices in your domain. The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives.

Responsibilities

• Lead and manage complex cloud migration and implementation projects.
• Leverage comprehensive knowledge of AWS services, architectures, and best practices to guide technical decisions and strategic planning.
• Bridge business requirements with technical solutions, facilitating engineering discussions and ensuring alignment with customer business outcomes.
• Distill customer needs into clear technical requirements and map them to business outcomes.
• Decompose complex technical problems into actionable, deliverable solutions.
• Contribute to technical documentation and define documentation standards.
• Validate technical solutions against business goals, recognize when additional technical evaluation is needed, and manage technical risks.
• Achieve and maintain relevant AWS certifications and develop domain-specific expertise.
• Effectively communicate technical concepts to both technical and business audiences.

Requirements

• 3+ years of program or engagement management work leading other project managers to deliver a program with multiple and concurrent projects.
• 3+ years of cloud computing experience.
• Bachelor's degree in Computer Science or Engineering.
• Experience working as a Scrum Master or Product Owner across multiple cross-functional teams.

Preferred Qualifications

• Project management certification (e.g., APM, CSM, PMI-ACP, PRINCE2).
• AWS certification.
• Knowledge of the value proposition of the public cloud and cloud engagement delivery (IaaS, PaaS, SaaS).
• Experience working with and presenting to C-level executives, IT, and lines of businesses across organizations or equivalent.
• Experience applying AWS frameworks like Well-Architected and Cloud Adoption Framework.

Benefits

Amazon offers comprehensive benefits including:

• Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, and option for Supplemental life plans).
• Employee Assistance Program (EAP) and Mental Health Support.
• Medical Advice Line and Flexible Spending Accounts.
• Adoption and Surrogacy Reimbursement coverage.
• 401(k) matching.
• Paid time off and parental leave.

Learn more about our benefits at Amazon Jobs Benefits.

Pay

• USA, CA, San Francisco: $151,000.00 - $204,200.00 USD annually
• USA, IL, Chicago: $131,200.00 - $177,600.00 USD annually
• USA, MA, Boston: $131,200.00 - $177,600.00 USD annually
• USA, NC, Raleigh: $131,200.00 - $177,600.00 USD annually
• USA, NJ, Jersey City: $144,400.00 - $195,400.00 USD annually
• USA, NY, New York: $144,400.00 - $195,400.00 USD annually
• USA, TX, Austin: $131,200.00 - $177,600.00 USD annually
• USA, TX, Dallas: $131,200.00 - $177,600.00 USD annually
• USA, VA, Arlington: $131,200.00 - $177,600.00 USD annually
• USA, WA, Seattle: $131,200.00 - $177,600.00 USD annually

Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.

About the team

Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Inclusive Team Culture: Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth: We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance: We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.