Engagement Manager, Professional Services, AWS Strategic Industries
Amazon Web Services Professional Services (ProServe) is seeking a highly skilled and versatile technical Engagement Manager (EM) to lead the delivery of complex cloud solution projects. In this role, you will combine technical expertise with strong project leadership skills to drive successful implementations of AWS-based solutions for clients. You will bridge business requirements with technical solutions, facilitate technical discussions, and ensure alignment with customer outcomes. Applying AWS frameworks like Well-Architected and Cloud Adoption Framework, you will distill customer needs into clear technical requirements, decompose complex problems, and make informed trade-off decisions considering performance, scalability, security, and business impact.
About the role
As an Engagement Manager, you will apply technical and program/project management experience to validate technical solutions against business goals, recognize when additional technical evaluation is needed, and manage technical risks. You will be expected to achieve and maintain relevant AWS certifications, develop domain-specific expertise, and effectively communicate technical concepts to both technical and business audiences. Over time, you will lead increasingly complex technical projects, shape cross-organizational technical strategies, and establish best practices in your domain.
The AWS Professional Services organization is a global team of experts that helps customers realize their desired business outcomes when using the AWS Cloud. We collaborate with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives, providing assistance through offerings that help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through global specialty practices covering a variety of solutions, technologies, and industries.
Responsibilities
- Lead and manage complex cloud migration and implementation projects
- Leverage comprehensive knowledge of AWS services, architectures, and best practices to guide technical decisions and strategic planning
- Bridge business requirements with technical solutions, facilitating engineering discussions and ensuring alignment with customer business outcomes
- Distill customer needs into clear technical requirements and map them to business outcomes
- Decompose complex technical problems into actionable, deliverable solutions
- Contribute to technical documentation and define documentation standards
Requirements
- 3+ years of program or engagement management experience leading other project managers to deliver a program with multiple and concurrent projects
- 3+ years of cloud computing experience
- Bachelor's degree in Computer Science or Engineering
- Experience working as a Scrum Master or Product Owner across multiple cross-functional teams
Preferred Qualifications
- Project management certification (e.g., APM, CSM, PMI-ACP, PRINCE2)
- AWS certification
- Knowledge of the value proposition of the public cloud and cloud engagement delivery (IaaS, PaaS, SaaS)
- Experience working with and presenting to C-level executives, IT, and lines of business across organizations
- Experience architecting/operating solutions built on AWS
Benefits
- Comprehensive health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, and optional supplemental life plans)
- Employee Assistance Program (EAP) and Mental Health Support
- Medical Advice Line and Flexible Spending Accounts
- Adoption and Surrogacy Reimbursement coverage
- 401(k) matching
- Paid time off and parental leave
- Sign-on payments and restricted stock units (RSUs)
Amazon values diverse experiences and encourages candidates to apply even if they do not meet all preferred qualifications. The company fosters an inclusive team culture with ongoing learning experiences, mentorship, and career growth opportunities.
Pay
- USA, FL, Tampa: $131,200.00 - $177,600.00 USD annually
- USA, GA, Atlanta: $131,200.00 - $177,600.00 USD annually
- USA, IL, Chicago: $131,200.00 - $177,600.00 USD annually
- USA, MI, Southfield: $131,200.00 - $177,600.00 USD annually
- USA, MN, Minneapolis: $131,200.00 - $177,600.00 USD annually
- USA, NJ, Jersey City: $144,400.00 - $195,400.00 USD annually
- USA, TX, Dallas: $131,200.00 - $177,600.00 USD annually
- USA, TX, Houston: $131,200.00 - $177,600.00 USD annually
- USA, VA, Arlington: $131,200.00 - $177,600.00 USD annually
- USA, VA, Herndon: $131,200.00 - $177,600.00 USD annually