Engagement Manager, Managed Services (Networking)

About the role

As an Engagement Manager, you will play a paramount part in landing and delivering key technical and selling insights into the field of Managed Services. Specific responsibilities include:

• Exceptional understanding of large-scale Managed Services deployments; including Structured Cabling, LAN/WLAN, Unified Communications, site refreshes, and new site buildouts.
• Proven track record of building technical and business relationships with senior executives and growing wallet share in large or highly strategic accounts.
• Experience driving scoping discussions for maximum customer impact and understanding.
• Experience in removing sales and technology blockers in a matrix organization.
• You must have a deep understanding of the deployment process from both a technical and business perspective.
• Vast understanding of the WWT Services Portfolio and the ability to work across multiple services divisions at WWT to properly develop a Services Solution Quote.

Responsibilities

Specific responsibilities include:

• Working with sales to qualify services opportunities.
• Developing services configuration tools.
• Working directly with WWT Deployment staff to validate task hours.
• Presenting Services Proposals and evangelizing our services value add.
• Power Point Creation.
• Maintain Services knowledge and abilities through labs and project deployments.
• Staying current with New Services Offerings.
• Work with Marketing to develop and maintain Sales Collateral.

Qualifications

The ideal candidate will have a minimum of 10 years of experience in sales/technical-sales to enterprise level customers along with:

• Success in managing technical resources in complex selling processes (where necessary, managing various customers’ stakeholders (Primary: Technical Decision Makers, Secondary: Business Decision Makers) relationships to get consensus on solution / projects).
• Managing, designing, implementing and/or supporting large multi-site deployments.
• Experience in driving successful customer engagements.
• Deep working knowledge of Enterprise deployment planning and migration scenarios.
• Strong Presentation Skills.
• Deep knowledge of budgeting and P&L mechanics.
• Experience in reviewing and writing contracts and legal process.
• Excellent writing skills with the ability to clearly document scope objectives, deliverables, and milestones of a services engagement.

Additional qualifications/skills

A successful Engagement Manager will be instrumental in building and closing deals. Relationship building is crucial to this role. WWT sells based on Value not price. Building a strong and healthy relationship is key to successfully selling our value in the marketplace. This person must be able to quickly show expertise and build trust with the WWT Account Team, as well as the Customer. This person must be comfortable with representing WWT at the highest of levels within Fortune 500 companies. This person must be able to lead internal status updates. This person must be able to represent the opportunity to an internal review board and explain the proposal.

Benefits

We offer a comprehensive benefits package to all full-time employees, including:

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program