Engagement Manager, gTech Ads

Applicants in San Francisco: Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act.

About the role

As an Engagement Manager, you will be key to creating an excellent end-to-end experience for Google’s top Ads clients, by being accountable for gTech service delivery, product-aligned growth plans, and enabling Sales objectives. gTech Engagement Managers serve as a unified services partner who design and orchestrate gTech end-to-end services, and represent gTech Ads to sellers and client executives. gTech Ads is a team of thought leaders, addressing our clients’ complex business challenges, and program managers, designing plans and gathering resources to help accomplish our ambition for excellent end-to-end experience. The Engagement Manager plays a complementary role to sellers, through their technical, media and product skills. They act as the bridge between Google Ads and Client Business Objectives (CBOs). Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

Responsibilities

• Act as a trusted technical and product advisor to Google’s top Ads clients' leadership, understand how technology and media solutions address their business challenges and architect account plans to deliver return-on-investment.
• Develop product-anchored client growth plans that promote product adoption in an AI-led ads ecosystem, navigating technical complexity and media commerciality while building trusted relationships.
• Design curated account and service plans (such as Platinum Services Plans) by aligning solutions and resources to client focus areas and scoping projects across technical, product integration, and media services.
• Orchestrate the delivery of services and solutions in collaboration with regional execution teams, manage client-facing engagements and proactively address customer escalations.
• Drive strategic planning and resource prioritization, conducting regular progress debriefs with clients and sales partners to gather business insights and optimize execution.

Requirements

• Bachelor’s degree or equivalent practical experience.
• 8 years of experience in a project management or a customer-facing role.

Preferred Qualifications

• Master’s degree in Business, Statistics, Mathematics, Economics, Engineering or Applied Science, or a related field.
• 10 years of experience managing projects and working with analytics, software coding, or customer-side web technologies.
• 5 years of experience in a technical leadership role with/without direct reports.

Benefits

• Health, dental, vision, life, disability insurance
• Retirement Benefits: 401(k) with company match
• Paid Time Off: 20 days of vacation per year, accruing at a rate of 6.15 hours per pay period for the first five years of employment
• Sick Time: 40 hours/year (increased to 69 hours/year for Seattle) including 5 discretionary sick days per instance
• Maternity Leave (Short-Term Disability + Baby Bonding): 28-30 weeks
• Baby Bonding Leave: 18 weeks
• Holidays: 13 paid days per year

Pay

US: $140,000 - $204,000 (USD) + 15% bonus target + equity + benefits

By applying to this position you will have an opportunity to share your preferred working location from the following: Seattle, WA, USA; San Francisco, CA, USA.