Engagement Manager (Future Openings)

About the role

We're hiring our first Engagement Manager at Pogo to own client relationships from signed deal to growing partnership. As an Engagement Manager, you'll be a trusted partner to our enterprise clients, running end-to-end research engagements and translating Pogo's AI-powered platform into insights that drive real business decisions.

Responsibilities

• Runs end-to-end research engagements and translates Pogo's AI-powered platform into insights that drive real business decisions.
• Owes the full client lifecycle post-sale: onboarding, study design, delivery, and expansion - ensuring every client sees fast time-to-value and runs more research with Pogo.
• Runs research engagements end-to-end: scoping studies with clients, configuring them in the platform, reviewing AI-generated insights, and debriefing learnings with client executives.
• Owns the voice of the customer internally, channeling what you're hearing from clients directly into product and engineering to shape the product roadmap.
• Builds the playbooks, templates, and repeatable motions that allow us to scale our client model as we grow.

Requirements

• Likely have 2-4 years of experience at a leading management consulting firm or in a similarly rigorous, client-facing environment.
• Bonus: Worked on primary consumer research, whether qualitative or quantitative.

Qualifications

• Structured thinker. Can take a messy client problem, frame it clearly, and design a research approach that asks the right questions.
• Exceptional communicator. Writes and presents with clarity and confidence, earning credibility quickly with senior stakeholders.
• Genuinely curious about consumers and what makes people tick. Finds insights work interesting, not just as an output but as a craft.
• High-ownership operator. When an engagement is yours, drives it and doesn't wait to be told what to do next.
• Highly organized. Can juggle multiple client engagements simultaneously.
• Low ego and a team player. Works well across teams and cares more about outcomes than credit.
• Natural learner. Adapts quickly to new clients, industries, and problem spaces.
• Uses AI tools to work smarter - better research, better synthesis, better outputs.

Skills

• Structured thinking.
• Exceptional communication skills.
• Genuine curiosity about consumers.
• High ownership and organizational skills.
• Adaptability and learning agility.
• Use of AI tools to enhance research and insights.

Benefits

• Opportunity to shape the client experience and delivery model from the ground up.
• Work with Fortune 500 clients and early-stage energy companies.
• Bridge between consulting and vertical AI.
• Direct line into product and engineering, shaping the product roadmap based on client feedback.

Pay

Competitive salary commensurate with experience.

Schedule

Flexible schedule with minimum 20 days of vacation per year.