Engagement Manager (Base Salary + Sales Incentives)

Key Responsibilities

• Serve as the primary liaison for strategic client communications, conflict resolution, pricing negotiations, and expectation management.
• Manage a portfolio of clients, applying consultative selling techniques to identify and pursue upsell and cross-sell opportunities aligned with client needs and FIT’s offerings.
• Partner with internal teams to develop proposals, pricing strategies, and renewal plans.
• Drive client retention and expansion through proactive account planning, growth opportunity identification, and churn-risk mitigation.
• Organize and lead client IT roadmap discussions; ensure service agreements and CRM records accurately reflect current client needs and opportunities.
• Educate clients on IT best practices, service utilization, and ongoing improvement recommendations.
• Plan and facilitate client meetings, product demonstrations, and presentations.
• Establish and maintain appropriate meeting cadence for IT Strategy and Business Reviews (weekly, monthly, quarterly, etc.).

Sales Enablement + Operational Execution

• Apply the Sandler Selling System or similar methodology to ensure consistent use of consultative sales best practices.
• Maintain strong CRM hygiene to ensure accurate tracking of sales activities, client interactions, and partnership information.
• Build new and renewal contracts using the company’s contract management tool and track business opportunities in the CRM.
• Provide internal reporting and performance metrics to the Client Engagement Team and leadership as requested.
• Review monthly client invoices proactively and manage contract renewals in alignment with company policy.

Cross-Functional Collaboration

• Collaborate closely with service delivery, technical, and project teams to ensure client goals are fully understood, communicated, and met.
• Participate in early-stage project discovery and proposal reviews to ensure alignment with best practices and client expectations.