Engagement Manager

About the role

We're hiring our first Engagement Manager at Pogo to own client relationships from signed deal to growing partnership. As an Engagement Manager, you'll be a trusted partner to our enterprise clients, running end-to-end research engagements and translating Pogo's AI-powered platform into insights that drive real business decisions.

Responsibilities

• Runs end-to-end research engagements and translates Pogo's AI-powered platform into insights that drive real business decisions.
• Owns the full client lifecycle post-sale: onboarding, study design, delivery, and expansion - ensuring every client sees fast time-to-value and runs more research with Pogo.
• Runs research engagements end-to-end: scoping studies with clients, configuring them in the platform, reviewing AI-generated insights, and debriefing learnings with client executives.
• Owns the voice of the customer internally, channeling what you're hearing from clients directly into product and engineering to shape the product roadmap.
• Builds the playbooks, templates, and repeatable motions that allow us to scale our client model as we grow.

Requirements

• Likely have 2-4 years of experience at a leading management consulting firm or in a similarly rigorous, client-facing environment.
• Bonus: Worked on primary consumer research, whether qualitative or quantitative.

Qualifications

• Structured thinker. Can take a messy client problem, frame it clearly, and design a research approach that asks the right questions.
• Exceptional communicator. Writes and presents with clarity and confidence, and earns credibility quickly with senior stakeholders.
• Genuinely curious about consumers and what makes people tick. Finds insights work interesting, not just as an output but as a craft.
• High-ownership operator. When an engagement is yours, drives it and doesn't wait to be told what to do next.
• Highly organized. Can juggle multiple client engagements simultaneously.
• Low ego and a team player. Works well across teams and cares more about outcomes than credit.
• Natural learner. Adapts quickly to new clients, industries, and problem spaces.
• Uses AI tools to work smarter - better research, better synthesis, better outputs.

Skills

• Structured thinking and problem-solving skills.
• Effective communication and presentation skills.
• Curiosity and interest in consumer behavior and trends.
• Ability to manage multiple projects and clients simultaneously.
• Experience with AI tools and platforms.

Benefits

• Opportunity to shape the client experience and delivery model from the ground up.
• Working with Fortune 500 clients and early-stage energy companies.
• Direct line into product and engineering, shaping the product roadmap based on client feedback.

Pay

Competitive salary commensurate with experience.

Schedule

Flexible schedule with a minimum of 20 days of vacation per year.