Engagement Manager, Agency

Overview

Profound is a marketing platform focused on the age of AI search. The platform helps brands leverage AI models like ChatGPT, Perplexity, and Google AI Mode to better engage with their customers. Founded in 2021, Profound has grown rapidly, achieving a $1B valuation in 18 months and experiencing 100x revenue growth last year. Key clients include Ramp, Figma, Spotify, Nike, Apple, AWS, Reddit, and JPMC. Backed by leading venture capital firms, Profound is known for its fast-paced culture and innovative approach to AI search.

About the Role

The Engagement Manager for Agencies will bridge the gap between strategy and execution, focusing on growth across agency and consultancy partners and their clients. This role involves direct collaboration with top agencies like Edelman, Golin, Dentsu, and Wpromote, as well as top-tier consultancies. The Engagement Manager will provide strategic consultation, success planning, and targeted support to these partners' clients, while also working closely with internal teams to optimize customer implementation and resolve technical challenges.

Responsibilities

• Serve as the primary point of contact and trusted advisor for marketing, digital, PR, and integrated agencies of all sizes, alongside top-tier management consultancies
• Conduct regular strategic business reviews, proactively identifying opportunities and addressing risks
• Deeply understand customer objectives and proactively manage relationships with key stakeholders across their teams and their clients
• Effectively multi-thread customer engagements to mitigate risk from stakeholder turnover
• Collaborate internally with Sales, Product, and Engineering teams to optimize customer implementation and resolve technical challenges
• Share best practices and actionable tactics to enhance clients' AI visibility through the Profound platform

Requirements

• At least 3 or more years of experience in agencies or consultancies working in an account management role or SEO/GEO role or AI strategy role, OR similar experience within a martech company in agency / consultancy engagement, partnerships, and/or customer success, OR 3+ years of experience within the marketing department of a top-tier brand, ideally collaborating directly with agencies, consultancies and external vendors of the brand
• Excellent communication skills, with the ability to deliver presentations and demonstrations effectively to stakeholders of all levels and disciplines
• Self-motivated and driven, with a passion for building strong customer relationships, especially with top tier agencies and consultancies
• Comfortable diving in head-first in the face of challenges and ambiguity
• An analytical mindset with strong comfort working with numbers and digging into technical problems or data problems to find a solution
• Able to own a process end to end
• Strong at managing multiple initiatives simultaneously and comfortable juggling priorities, shifting context from different communication channels at a fast pace

Qualifications

• Literally any combination of the above requirements

Skills

• Strategic thinking and problem-solving
• Customer relationship management
• Technical understanding of AI search
• Effective communication and presentation skills
• Ability to manage multiple projects and priorities

Benefits

Profund offers a competitive compensation package including base salary, variable compensation, equity, and a comprehensive benefits and perks program. The base salary range for this role is $110,000 to $180,000 before variable compensation, with final compensation determined during the interview process. Additional details about the full compensation package and benefits will be shared as you progress through the hiring process.

Pay

The base salary range for this role is $110,000 to $180,000 before variable compensation, with final compensation determined during the interview process.

Schedule

This is an on-site role based in our NYC, SF, Boston, London, or Singapore office, designed for builders who thrive on speed, iteration, and meaningful impact.

Contact Information

All official communication from Profound will come from a @tryprofound.com email address. If you're contacted by anyone using a different domain, please disregard and report it as spam.