Engagement Manager, Agency

Overview

Profound is a marketing platform focused on the age of AI search. The platform helps brands understand, measure, and leverage AI models like ChatGPT, Perplexity, and Google AI Mode to gain a competitive edge.

About the Role

You'll serve as the primary point of contact and trusted advisor for marketing, digital, PR, and integrated agencies of all sizes, alongside top-tier management consultancies. You'll partner directly with these partners to provide strategic consultation, success planning, and targeted support for their end clients. You'll work closely with internal teams across Sales, Product, and Engineering to address agency needs, drive platform adoption, and deliver meaningful outcomes.

Responsibilities

• Serve as the primary point of contact and trusted advisor for marketing, digital, PR, and integrated agencies of all sizes, alongside top-tier management consultancies
• Conduct regular strategic business reviews, proactively identifying opportunities and addressing risks
• Deeply understand customer objectives and proactively manage relationships with key stakeholders across their teams and their clients
• Effectively multi-thread customer engagements to mitigate risk from stakeholder turnover
• Collaborate internally with Sales, Product, and Engineering teams to optimize customer implementation and resolve technical challenges
• Share best practices and actionable tactics to enhance their clients' AI visibility through the Profound platform

Requirements

• At least 3 or more years of experience in agencies or consultancies working in an account management role or SEO/GEO role or AI strategy role, OR similar experience within a martech company in agency / consultancy engagement, OR 3+ years of experience within the marketing department of a top-tier brand, ideally collaborating directly with agencies, consultancies and external vendors of the brand
• Excellent communication skills, with the ability to deliver presentations and demonstrations effectively to stakeholders of all levels and disciplines
• Self-motivated and driven, with a passion for building strong customer relationships, especially with top tier agencies and consultancies
• Comfortable diving in head-first in the face of challenges and ambiguity
• An analytical mindset with strong comfort working with numbers and digging into technical problems or data problems to find a solution
• Able to own a process end to end
• Strong at managing multiple initiatives simultaneously and comfortable juggling priorities, shifting context from different communication channels at a fast pace

Qualifications

• Genuinely curious about AI search as a discipline
• Understand that optimizing for AI citation share is a different problem than optimizing for search rankings
• Develop a real point of view and represent it credibly in front of executive level customers within 60 days

Benefits

• On-site role based in our NYC, SF, Boston, London, or Singapore office
• Designed for builders who thrive on speed, iteration, and meaningful impact
• Expected base salary range of $110,000 to $180,000 before variable compensation (NYC - other locations are depending on market)
• Total compensation package includes base salary, variable compensation, equity, and a full range of benefits and perks

Pay

The expected base salary range is $110,000 to $180,000 before variable compensation (NYC - other locations are depending on market).

Schedule

This is an on-site role based in our NYC, SF, Boston, London, or Singapore office.