Engagement Health Operations Associate - Healthcare

About the role

This resource will support the execution, operational excellence, and continued maturation of Engagement Health (EH), a program designed to help Healthcare consulting projects achieve positive outcomes for clients and teams.

Responsibilities

• Support project onboarding activities, including EH touchpoints, readiness tasks, documentation, stakeholder communications, and follow-up needed to ensure consistent program execution.
• Assist with QA operations and compliance management across healthcare consulting engagements, including process administration, tracking, documentation, and completion of required steps.
• Support project health follow-up and intervention activities by monitoring indicators, documenting risks or concerns, coordinating next steps, and helping prepare materials for program leadership review.
• Maintain EH data sources, reporting tools, dashboards, and automation efforts to improve reporting accuracy, consistency, and efficiency.
• Execute operational processes supporting EH programs, ensuring activities are completed in accordance with established standards, timelines, and stakeholder expectations.
• Administer survey operations, including NPS, PES/AIMES, Capability Reviews, and other feedback mechanisms, ensuring timely execution, data capture, and stakeholder follow-up.
• Support adoption and implementation of reporting enhancements, dashboards, process improvements, and new program capabilities across project leadership teams.
• Identify and recommend opportunities to improve project-level quality processes, strengthen consistency, increase adoption, and reduce administrative friction.
• Create and maintain process documentation, standard operating procedures, templates, training materials, and knowledge resources to support onboarding and consistent execution.
• Use available tools, including Microsoft business products, Salesforce, Smartsheet, Power BI, and AI tools, to organize information, support reporting, and improve execution efficiency.
• Recognize escalation needs, communicate appropriately, and provide recommendations on potential paths forward while partnering with the Manager/Program Lead on complex or sensitive items.

Requirements

• Highly organized, detail-oriented individual who can absorb, structure, and synthesize detailed information.
• Strong communication skills with the ability to translate complex feedback into concise, audience-ready summaries.
• Strong analytical and critical thinking skills, including ability to interpret qualitative and quantitative inputs and identify patterns.
• Comfort working on complex issues within defined program parameters, with limited oversight as experience grows.
• Ability to determine resource needs, prioritize work, coordinate across stakeholders, and keep action items moving.
• Sound judgment to identify issues, assess urgency, and escalate appropriately when leadership involvement is needed.
• Ability to make recommendations to program leadership based on data, stakeholder input, and program priorities.
• High degree of comfort using Microsoft business products, including Word, PowerPoint, and Excel; Salesforce, Smartsheet, and Power BI experience preferred.
• Experience in consulting, project delivery, client success, operations, quality assurance, or related healthcare/client service environments preferred.