Engagement Director

About the role

Our partner is looking for an Engagement Director based in the United States. This is a senior, high-ownership role focused on turning enterprise AI opportunities into measurable business outcomes. You will lead customer engagements from initial problem definition and value discovery through the design, build, and production deployment of AI Co-Workers. Working directly with senior executives, you will identify high-value processes and decisions where AI can automate, augment, or improve performance. You'll combine strategic thinking, value creation, and hands-on delivery to ensure solutions achieve the ROI and outcomes agreed with customers. The role sits at the intersection of strategy, technology, product delivery, and client leadership in a fast-moving AI environment. You will operate as a trusted senior partner while maintaining direct accountability for pace, quality, and results. This opportunity is particularly well suited to experienced product delivery leaders and senior strategy consultants ready to move from recommendations into accountable AI implementation.

Accountabilities

• Lead end-to-end customer engagements: Own engagements from early problem definition and value framing through solution scoping, development, and production deployment of AI Co-Workers.
• Identify high-value AI opportunities: Work directly with senior customer stakeholders to understand their AI maturity, business priorities, workflows, and constraints, identifying processes where AI can generate meaningful value.
• Translate strategy into solutions: Convert customer strategic objectives and ambiguous business challenges into concrete, executable AI Co-Worker solutions.
• Define value and success measures: Establish value drivers, success metrics, ROI targets, and delivery roadmaps that keep AI solutions focused on measurable customer outcomes.
• Serve as a senior customer advisor: Act as the primary senior representative throughout engagements, building trusted relationships with executives and providing guidance across both value creation and delivery.
• Own delivery outcomes: Take direct accountability for the pace, quality, effectiveness, and business impact of customer engagements rather than operating solely in an advisory capacity.
• Bridge business and technology: Collaborate with technology, product, and delivery teams using agile approaches to ensure strategic concepts become practical solutions that can be deployed and scaled.
• Lead complex stakeholder discussions: Facilitate executive-level conversations, align diverse stakeholders, manage ambiguity, and maintain momentum throughout complex AI transformation initiatives.
• Support AI adoption and scale: Help customers move beyond experimentation toward production-grade AI capabilities that deliver sustained and measurable improvements.
• Contribute to portfolio growth: Apply lessons from customer engagements to help shape how AI solutions are designed, delivered, and scaled across the broader market.

Requirements

• 15+ years of overall professional experience, with a substantial track record of leading complex strategic, technology, or product initiatives.
• Ideally 8+ years at a top-tier strategy consulting firm or significant experience in software product delivery and implementation.
• Strong and demonstrated capabilities in value creation, strategic analysis, business case development, and structured problem solving.
• Proven ability to take ambiguous customer problems, structure them effectively, and translate them into executable solutions.
• Comfortable working alongside technology and product teams and familiar with agile methodologies, AI concepts, and modern technology environments, even without hands-on coding responsibilities.
• Confident engaging senior executives, facilitating high-stakes discussions, influencing stakeholders, and communicating complex ideas clearly.
• Demonstrated ability to build trusted client relationships and maintain ownership of engagements through implementation and measurable outcomes.
• Strong sense of accountability and ownership, with the ability to balance strategic thinking with practical execution.
• Comfortable operating in fast-changing environments where priorities, solutions, and customer requirements may evolve throughout an engagement.
• Able to work effectively across strategy, product, engineering, technology, and customer teams to remove obstacles and deliver results.

Benefits

• Competitive compensation aligned with senior-level experience and responsibilities.
• Performance incentives tied to individual and/or business performance.
• Equity participation, providing an opportunity to share in the organization's growth.
• High-impact AI work focused on deploying AI solutions into real enterprise environments and delivering measurable client outcomes.
• End-to-end ownership, with direct accountability for customer value, delivery quality, and business impact.
• Senior-level influence without the bureaucracy typically associated with large consulting organizations.
• Growth opportunities as the AI portfolio expands, with potential progression into broader leadership and portfolio ownership.
• Exposure to enterprise AI transformation across major industries and complex business environments.
• Collaborative, entrepreneurial environment with access to experienced and technically strong colleagues.
• Professional development and growth, with opportunities to work at the forefront of AI delivery and emerging technology.