Engagement Delivery Lead

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action, tech meets trust, and innovation is a way of life. We're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

About the role

We are hiring Delivery Leads with the drive, experience, and skills to lead our most complex Professional Services engagements (both advisory and implementation) for Manufacturing, Automotive, Energy/Utilities, Retail, and Consumer Goods. These experts will lead programs within Salesforce’s largest enterprise customers, helping to develop the overall strategy, guide the C-suite, and create executive alignment on the objectives and outcomes of the engagement. The Delivery Lead will be accountable for leading project execution to achieve the desired value and outcomes. In addition to managing delivery, directors will work with executive stakeholders to develop the KPIs which seek to measure the overall return, success, and effectiveness of the initiative.

Responsibilities

• Partner with executive decision-makers and stakeholders to deliver success and help our customers achieve the desired business value
• Partner with internal account teams (Sales, Success, Executive Sponsors, etc.) to ensure alignment as ‘One Salesforce’ and leverage all necessary parties to ensure customer success
• Drive engagement and/or strategy, leveraging our multi-cloud platform
• Partner with customers to build a strategic and delivery roadmap tailored to the customer’s business priorities, accelerating their time to value
• Proactively make recommendations that provide a direct P&L impact and enhance or expand the customer’s ability to reach beyond their business goals
• Coach and partner with customer executives
• Apply strong Salesforce product, business process, methodology, and ecosystem knowledge to drive an effective program
• Proactively build and expand business relationships to enable better account penetration and development of client partnerships
• Identify and manage program risk
• Lead the overall program and the group of PMs under you
• Identify and manage interdependencies of multiple workstreams within the managed program

Requirements

• 7+ years of project management and delivery experience leading multiple workstreams and/or large enterprise-scale program management experience
• 5+ years implementing the Salesforce platform
• A passion for Salesforce, our values, and the role the Salesforce delivery organization plays in our success
• Outstanding and effective interpersonal skills, along with strong communication skills both verbal and written
• A successful track record of leading large and complex programs with measurable outcomes that have positively impacted the business
• A strong sense of vision for the customer with a maniacal focus on executing at speed
• A proven ability to generate trust and build relationships
• The ability to advise and lead teams through influence without positional authority
• The ability to quickly build momentum on a program and sustain it
• A significant understanding of the Salesforce platform to influence strategic and value discussions at a management level

Qualifications

• Industry experience in one of: Manufacturing, Automotive, Energy/Utilities, Retail, and Consumer Goods is highly prioritized
• Ability to rapidly build senior-level credibility with the customer in a true partnership relationship
• Ability to drive and shape the big picture while having an eye for the details
• Ability to lead clients, work with other SIs, and manage internal teams from strategy to execution
• Experience leading large and/or enterprise-wide engagements, facilitating meetings, creating action plans, mentoring junior team members, and effectively managing client escalations
• Ability to lead high-powered workshops and effectively tailor messaging based on the audience and subject matter
• Demonstrated program leadership skills, with direct responsibility for managing project teams, budgets, and schedules
• Demonstrated negotiation, conflict management, and leadership skills
• Undergraduate degree; relevant technical or business (MBA) post-graduate degree is a plus
• Salesforce.com Certifications (Admin, Sales, Service, Marketing, etc.) preferred but not necessary

Possible travel of about 25%, but exact travel requirements will vary based on customer.

Benefits

Salesforce offers a variety of benefits to help you live well, including:

• Time off programs
• Medical, dental, vision, and mental health support
• Paid parental leave
• Life and disability insurance
• 401(k) and an employee stock purchasing program

More details about company benefits can be found at Salesforce Benefits.

Pay

The typical base salary range for this position is $117,400 - $261,500 annually. Your recruiter can share more about the specific salary range for the job location during the hiring process.

There is a different range applicable to specific work locations. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $140,900 - $285,300 per year. The range represents base salary only and does not include company bonus, incentive for sales roles, equity, or benefits, as applicable.