Engagement Delivery Director - HLS - Health & Life Sciences
About the role
We are seeking an Engagement Delivery Director (HLS) with the drive, experience, and skills to lead our most complex Professional Services engagements (both advisory and implementation) through to value realization for our customers.
Responsibilities
- Lead project execution and governance to achieve the desired value and outcomes
- Work with executive stakeholders to develop KPIs for measuring the overall return, success, and effectiveness of the initiative
- Shape and execute a strategy to build mind-share and broad adoption of Salesforce technologies
- Drive engagement and/or strategy, leveraging our multi-cloud agentic platform
- Leverage AI in every phase of project execution, utilizing both Salesforce and Third-Party AI Products
- Build and expand business relationships which enable better account penetration and development of client partnerships
- Manage the planning, work-stream operations, deliverables, milestones, staffing and financials (i.e. forecasting, budgeting and revenue management)
- Generate trust and build relationships with customers
- Provide coaching, inspiration, and uplift the respective skills of team members
- Identify and manage interdependencies of multiple workstreams within the managed program
- Participate in the continued development of internal processes, artifacts and methodologies to support service delivery to our most strategic customers
- Effectively lead and inspire the Salesforce Professional Services team members engaged in the services delivery
- Anticipate, mitigate, and manage risk to Salesforce and the customer. Take decisive program action to address risk profiles ensuring every customer achieves successful desired outcomes
- Lead the overall program and the group of PMs under him/her
Requirements
- A passion for Salesforce, our values, and especially the role the Salesforce services organization plays in our success
- 10+ years of project management experience leading multiple workstreams and/or large enterprise-scale program management experience
- 5+ years using/implementing the Salesforce platform
- Outstanding and effective interpersonal skills; along with strong communication skills both verbal and written
- A successful track record of leading large and complex programs with measurable outcomes that have positively impacted the business
- Knowledge of the concepts, practices, procedures, and deliverables associated with system development, implementation, and operational readiness
- Technical acumen to work with technical teams to develop comprehensive operational plans and address technical issues
- A strong sense of vision for the customer with a maniacal focus on executing at a speed
- The ability to advise and lead teams through influence without positional authority
- The ability to quickly build momentum on a program and sustain it
- A significant understanding of the Salesforce platform in order to influence strategic and value discussions at a management level
Qualifications
- Industry experience in one of: Health Life Sciences: Payer, Provider or Life Sciences
- Ability to rapidly build senior-level credibility with the Customer in a true partnership relationship
- Ability to drive and shape the big picture while having an eye for the details
- Ability to lead clients, work with other SIs, and manage internal teams from strategy to execution
- Leadership skills, with direct responsibility for managing project teams, budgets, and schedules
- Negotiation, conflict management, and leadership skills
- Program leadership skills, with direct responsibility for managing project teams, budgets, and schedules
- Ability to lead high-powered workshops and effectively tailor messaging based on the audience and subject matter
- Demonstrated program leadership skills, with direct responsibility for managing project teams, budgets, and schedules
- Ability to lead high-powered workshops and effectively tailor messaging based on the audience and subject matter
- Ability to lead high-powered workshops and effectively tailor messaging based on the audience and subject matter
Skills
- Strong Salesforce product, business process, methodology & ecosystem knowledge
- Strong data-driven customer conversations regarding budget, resources, timelines and formally collect and communicate outcomes of those meetings
Benefits
At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $164,000 - $261,500 annually. Your recruiter can share more about the specific salary range for the job location during the hiring process. There is a different range applicable to specific work locations. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $196,800 - $285,300 per year. Your recruiter can share more about the specific salary range for the job location during the hiring process. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.
Pay
$164,000 - $261,500 annually
Schedule
Unspecified