Engagement Coordinator

About the role

Leads the frontline to promote a “Highly-Satisfied” customer experience while driving customer loyalty. Helps develop high-performing teams through training and mentoring of Associates on frontline execution of all register transactions.

Responsibilities

• Acts with integrity to adhere to company policy and procedures.
• Promotes a culture where everyone feels welcomed, valued, and engaged.
• Has a strong desire to achieve team and individual results.
• Available and willing to work in multiple areas of the store as needed.
• Promotes a “Highly Satisfied” customer experience.
• Drives customer loyalty through programs and initiatives.
• Addresses customer concerns and issues promptly.
• Updates Associates on current customer experience feedback, goals, and company initiatives.
• Trains and mentors all Associates on Policies and Procedures.
• Provides recognition and constructive feedback on cashier performance.
• Maintains and monitors cash controls including change fund.
• Sets up and coordinates breaks to ensure optimized coverage at frontline and sales floor.
• Audits and approves paperwork.
• Maintains cleanliness, recovery, and organizational standards throughout the frontline.
• Maintains and upholds merchandising standards within the queue-line.
• Executes and adheres to Company directives.
• Maintains and upholds merchandising standards within the queue-line.
• Monitors all frontline equipment, communicating issues to management.
• Executes and adheres to Company directives.
• Maintains and upholds merchandising standards within the queue-line.
• Ensures proper and timely handling of damages and Mark out of Stock.
• Promotes a safe environment, reporting any type of safety hazard in the store.
• Other duties as assigned.

Requirements

• High School graduate or equivalent degree preferred.
• Able to work flexible schedule including evenings and weekends.
• Able to work as a team member.
• Excellent interpersonal skills.
• Exceptional customer service skills.
• Able to lift heavy merchandise with/without reasonable accommodations.
• Able to train and provide direction to others.
• Able to run a register/handle money.
• Must be able to handle confidential information with discretion.
• Experience as a coordinator or previous retail/supervisory experience preferred.

Qualifications

• None specified.

Skills

• Customer service skills.
• Training and mentoring skills.
• Register operation skills.
• Inventory management skills.
• Equipment monitoring skills.
• Confidentiality management skills.

Benefits

• Associate discount.
• EAP.
• Smoking cessation.
• Bereavement.
• 401(k) Associate contributions.
• Child care & cell phone discounts.
• Pet & legal insurance.
• Credit union.
• Referral bonuses.

Pay

Starting pay range: $17.00 to $17.50 per hour.

Schedule

Flexible schedule including evenings and weekends.