Engagement Coordinator

Responsibilities

• Execute receiving and merchandising standards while ensuring associates process efficiently and effectively as a team.
• Ensure an excellent customer experience by engaging with customers and maintaining a clean, organized store.
• Role model exceptional customer service and create a positive internal and external customer experience.
• Promote a culture of honesty and integrity; maintain confidentiality.
• Orchestrate truck delivery, prioritizing the processing of merchandise onto the sales floor.
• Train and mentor associates on established merchandising and processing principles.
• Ensure merchandise is properly tagged, hung, secured, and coded.
• Communicate with the Coordinator on Duty to ensure efficient flow of goods to the sales floor.
• Ensure associates complete tasks and activities according to the store plan; prioritize as needed.
• Monitor productivity of the team and coach as necessary.
• Organize and rotate back stock for easy replenishment.
• Maintain merchandising philosophy and signage standards.
• Maintain all organizational, cleanliness, and recovery standards for the backroom area.
• Ensure compliance with recycling and, where applicable, hazardous waste programs.
• Communicate accurately and effectively with management and associates when setting and addressing priorities; provide progress updates.
• Provide and accept recognition and constructive feedback.
• Partner with management on associate training needs to increase effectiveness.
• Ensure adherence to all labor laws, policies, and procedures.
• Promote credit and loyalty programs.
• Support and participate in store shrink reduction goals and programs.
• Promote safety awareness and maintain a safe environment.
• Perform other duties as assigned.

Qualifications

• Ability to work a flexible schedule, including nights and weekends.
• Superior communication and organizational skills with attention to detail.
• Capable of multi‑tasking.
• Able to respond appropriately to changes in direction or unexpected situations.
• Team player, working effectively with peers and supervisors.
• Capable of lifting heavy objects with or without reasonable accommodation.
• Able to train others.
• Minimum 1 year retail experience and 6 months leadership experience.

Benefits

• Associate discount
• Employee Assistance Program (EAP)
• Smoking cessation support
• Bereavement assistance
• 401(k) employee contributions
• Child care & cell phone discounts
• Pet & legal insurance
• Credit union membership
• Referral bonuses
• 401(k) match (eligible employees)
• Medical, dental, and vision coverage (eligible employees)
• Health Savings Account (HSA)
• Health Care Flexible Spending Account (FSA)
• Life insurance
• Short‑ and long‑term disability
• Paid parental leave
• Paid holidays, vacation, and sick leave
• Auto and home insurance discounts
• Scholarship program
• Adoption assistance

Pay

This position has a starting pay range of USD $16.25 to $16.75 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

Schedule

Flexible schedule required, including nights and weekends.