Engagement Coordinator

Responsibilities

• Leads the frontline to promote a “Highly‑Satisfied” customer experience while driving customer loyalty.
• Helps develop high‑performing teams through training and mentoring of Associates on frontline execution of all register transactions.
• Acts with integrity to adhere to company policy and procedures.
• Promotes a culture where everyone feels welcomed, valued, and engaged.
• Has a strong desire to achieve team and individual results.
• Available and willing to work in multiple areas of the store as needed.
• Drives customer loyalty through programs and initiatives.
• Addresses customer concerns and issues promptly.
• Updates Associates on current customer experience feedback, goals, and company initiatives.
• Trains and mentors all Associates on Policies and Procedures.
• Provides recognition and constructive feedback on cashier performance.
• Maintains and monitors cash controls including change fund.
• Adheres to all labor laws and meal and break period policies.
• Assigns registers and coordinates breaks to ensure optimized coverage at frontline and sales floor.
• Audits and approves paperwork.
• Maintains cleanliness, recovery, and organizational standards throughout the frontline.
• Monitors all frontline equipment, communicating issues to management.
• Executes and adheres to Company directives.
• Maintains and upholds merchandising standards within the queue‑line.
• Adheres to all operational, merchandise, and loss prevention policies and procedures (i.e. merchandise ticketing, EAS tagging - if applicable, and coding standards).
• Ensures proper and timely handling of damages and Mark out of Stock.
• Promotes a safe environment, reporting any type of safety hazard in the store.
• Other duties as assigned.

Requirements

• High School graduate or equivalent degree preferred.
• Available to work